At a Glance
- Tasks: Lead and grow our community programmes, driving engagement and building valuable relationships.
- Company: A talent and advisory business known for its strong community and impactful connections.
- Benefits: Competitive salary, performance bonus, 25 days leave, and hybrid working.
- Other info: Enjoy autonomy and strategic thinking in a close-knit team.
- Why this job: Shape a unique community and make a real impact in a collaborative environment.
- Qualifications: Experience in operations, customer success, or account management with a focus on relationship-building.
The predicted salary is between 63000 - 77000 £ per year.
We're a talent and advisory business with an established track record working with growing and scaling companies. We've built a strong reputation in our space, but what actually sets us apart isn't our process - it's our community. We've built a curated network of senior professionals, brought together through small, high-trust gatherings rather than mass meet-ups. Our communities are creating real relationships and have already generated significant commercial results, not just goodwill. We're not trying to build the biggest community out there. We're trying to build the best one.
What you'll be doing:
- Own and grow our community programmes end to end, including managing key external partner relationships and helping shape content and events.
- Drive real engagement by knowing who's active, who's dormant, and make the specific introductions that create value.
- Spot and route commercial signals from within the network back into the business.
- Do outbound work. Reach out to relevant senior individuals to bring them into the network, and build relationships with external partners directly.
- Get close to the network, know who's who, who the natural connectors are, what they want and use that to shape how things evolve.
Who you are:
- This role sits at the intersection of community, relationships and commercial instinct - and there's more than one background that gets you there.
- You could come from a range of backgrounds: operations, customer success, account management, or similar - what matters more than the exact title is that you're commercially minded and genuinely good with people.
- You think in engagement and commercial impact, not just attendance numbers.
- Your style is closer to account management/customer success than hardcore outbound sales - you understand what 'value' means to a senior audience who get pitched constantly.
- You genuinely enjoy building relationships and networking.
- Comfortable doing outbound work, including some cold outreach to people you don't know yet.
- Based in or around London, and happy to work from the office three days a week.
How we'll know you're doing well:
- Cohort health: engagement, retention, member satisfaction - and whether things stay curated as they grow.
- Commercial impact: placements sourced or influenced, and events delivered successfully with partners.
- Deliberate growth: new members and segments added because they're a good fit, not just to hit a number.
Culture & values:
We're a small, close-knit team, and this role comes with real autonomy over how you build it - there's no rigid playbook to follow. We care more about whether our community stays genuinely valuable than about hitting an arbitrary size or growth number, and we'd rather you push back on padding it with the wrong people than chase a bigger headcount. If you want to think strategically about how things evolve, not just execute a fixed plan, you'll have real scope to do that here.
What you'll get in return:
- Competitive base salary, dependent on experience, plus a performance bonus.
- 25 days annual leave plus standard benefits.
- First Friday of every month off.
- Hybrid working (3 days/week in office).
- Genuine autonomy over how you build this role, with real scope to grow it as the community scales.
Head of Communications employer: Few&Far
Join a pioneering AI and robotics startup in London as a Founding Engineer, where you'll have the unique opportunity to shape cutting-edge technology from the ground up. With a strong emphasis on collaboration and innovation, this role offers genuine ownership and the chance to work alongside an exceptional founding team, backed by world-class investors. The vibrant work culture fosters personal growth and encourages tackling complex engineering challenges, making it an ideal environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Communications
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Few&Far. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Few&Far before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Communications
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Few&Far:Your cover letter is your chance to shine! Tell us why you want to work at Few&Far specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Few&Far!
How to prepare for a job interview at Few&Far
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
