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- Tasks: Lead customer success for seven enterprise accounts, ensuring growth and retention.
- Company: Dynamic startup focused on innovative customer solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a fast-paced environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by driving customer success and building strong relationships.
- Qualifications: Experience in B2B SaaS, team management, and proven account growth.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Senior Customer Success Manager to own the commercial relationships across our seven enterprise accounts. You'll be the single point of accountability for retention, expansion, and account health - leading a small team and working alongside our technical and catalogue colleagues to make sure every customer is growing, healthy, and likely to renew. This is a role for someone who thrives on owning a book of business, building trust with senior stakeholders, and finding commercial opportunities in existing relationships.
Why this role matters: We have seven enterprise accounts and no single commercially-minded owner sitting across them. The technical layer is covered. The catalogue layer is covered. What's missing is someone who takes full responsibility for whether each account is healthy, growing, and staying with us, and who can lead the team around them to deliver it consistently.
What you’ll do:
- Own account success: Manage renewals across seven accounts, track health signals, identify risks early, and lead QBRs and success planning.
- Drive growth: Build strong commercial relationships and progress expansion opportunities across multiple accounts.
- Lead delivery: Manage and develop a small team, aligning implementation, technical delivery, and commercial outcomes into one seamless customer experience.
- Bridge teams: Translate customer needs into clear inputs for product/tech teams, and communicate value back to customers in a commercially impactful way.
- Strengthen operations: Establish consistent onboarding, check-ins, and escalation rhythms while building playbooks to protect and grow accounts.
- Champion customers: Drive advocacy through case studies, references, and structured feedback.
Requirements:
- Experience and technical skills:
- Startup background has worked in a pre-seed, seed, or Series A environment, with evidence of wearing multiple hats, moving fast, and delivering under resource constraints.
- Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets.
- People management experience - has managed or developed a team, ideally including technical or implementation roles.
- Proven expansion track record - specific growth delivered inside an existing account base, not just healthy retention numbers.
- Experience in a founder-led or scale-up environment - has built structure and process in an environment where neither fully existed yet.
- Technical fluency - can hold a credible conversation with technical stakeholders without deferring everything to engineering.
- Cross-functional collaboration - has managed accounts alongside technical and implementation colleagues and knows how to get the best from a multi-disciplinary team.
- Multi-account portfolio management - organised, disciplined, and effective across a complex book with competing priorities.
- Bonus: background in AI, computer vision, retail tech, FMCG, or field execution.
Head of Customer Success in City of London employer: Few&Far
Contact Detail:
Few&Far Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Customer Success role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its customers. Understand their pain points and think about how you can help them grow and succeed. This will show that you're not just interested in the role, but genuinely care about their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing enterprise accounts and driving growth. Highlight specific examples where you've successfully retained and expanded customer relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and contributing to our customers' success.
We think you need these skills to ace Head of Customer Success in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Customer Success role. Highlight your experience in managing enterprise accounts and driving growth, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully retained and expanded accounts in the past. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We want to get a sense of who you are and how you’ll fit into our team culture. Don’t be afraid to show your passion for customer success!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Few&Far
✨Know Your Accounts Inside Out
Before the interview, dive deep into the seven enterprise accounts you'll be managing. Understand their history, current status, and any potential growth opportunities. This will not only show your commitment but also help you discuss tailored strategies for each account.
✨Showcase Your People Skills
As a Head of Customer Success, you'll be leading a team. Be ready to share examples of how you've successfully managed or developed teams in the past. Highlight your ability to build trust with senior stakeholders and how you’ve fostered collaboration across different departments.
✨Demonstrate Your Growth Mindset
Prepare to discuss specific instances where you've driven growth within existing accounts. Use metrics and success stories to illustrate your track record in expanding relationships and achieving retention targets. This will prove you're not just about keeping customers but actively growing them.
✨Be Ready for Technical Conversations
Since you'll need to communicate effectively with technical stakeholders, brush up on relevant technical concepts related to the role. Be prepared to discuss how you can bridge the gap between customer needs and technical solutions, ensuring a seamless experience for clients.