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- Tasks: Own and grow relationships with seven enterprise accounts, ensuring customer success and satisfaction.
- Company: Join a dynamic startup focused on innovative customer success solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to shape processes and drive change.
- Why this job: Make a real impact by driving customer success and leading a passionate team.
- Qualifications: Experience in B2B SaaS, team management, and proven track record in account growth.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Senior Customer Success Manager to own the commercial relationships across our seven enterprise accounts. You'll be the single point of accountability for retention, expansion, and account health - leading a small team and working alongside our technical and catalogue colleagues to make sure every customer is growing, healthy, and likely to renew. This is a role for someone who thrives on owning a book of business, building trust with senior stakeholders, and finding commercial opportunities in existing relationships.
Why this role matters:
We have seven enterprise accounts and no single commercially-minded owner sitting across them. The technical layer is covered. The catalogue layer is covered. What's missing is someone who takes full responsibility for whether each account is healthy, growing, and staying with us, and who can lead the team around them to deliver it consistently.
What you’ll do:
- Own account success: Manage renewals across seven accounts, track health signals, identify risks early, and lead QBRs and success planning.
- Drive growth: Build strong commercial relationships and progress expansion opportunities across multiple accounts.
- Lead delivery: Manage and develop a small team, aligning implementation, technical delivery, and commercial outcomes into one seamless customer experience.
- Bridge teams: Translate customer needs into clear inputs for product/tech teams, and communicate value back to customers in a commercially impactful way.
- Strengthen operations: Establish consistent onboarding, check-ins, and escalation rhythms while building playbooks to protect and grow accounts.
- Champion customers: Drive advocacy through case studies, references, and structured feedback.
Requirements:
- Startup background has worked in a pre-seed, seed, or Series A environment, with evidence of wearing multiple hats, moving fast, and delivering under resource constraints.
- Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets.
- People management experience - has managed or developed a team, ideally including technical or implementation roles.
- Proven expansion track record - specific growth delivered inside an existing account base, not just healthy retention numbers.
- Experience in a founder-led or scale-up environment - has built structure and process in an environment where neither fully existed yet.
- Technical fluency - can hold a credible conversation with technical stakeholders without deferring everything to engineering.
- Cross-functional collaboration - has managed accounts alongside technical and implementation colleagues and knows how to get the best from a multi-disciplinary team.
- Multi-account portfolio management - organised, disciplined, and effective across a complex book with competing priorities.
- Bonus: background in AI, computer vision, retail tech, FMCG, or field execution.
Customer Success S in City of London employer: Few&Far
Contact Detail:
Few&Far Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success S in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Customer Success Manager role. Personal referrals can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their enterprise accounts and think about how you can drive growth and retention. Show them you’re not just another candidate; you’re the one who can take their customer success to the next level!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've managed accounts, driven expansion, and built strong relationships. We want to hear about your successes and how you’ve navigated challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Customer Success S in City of London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer success! Share specific examples of how you've built strong relationships and driven growth in previous roles. We want to know what makes you tick!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in B2B SaaS and account management. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and avoid jargon. We appreciate clarity and want to quickly understand your achievements and how they relate to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Few&Far
✨Know Your Accounts Inside Out
Before the interview, make sure you research the seven enterprise accounts you'll be managing. Understand their business models, challenges, and how your role can drive their success. This will show that you're proactive and genuinely interested in their growth.
✨Showcase Your People Management Skills
Be ready to discuss your experience in leading teams. Prepare examples of how you've developed team members or managed cross-functional collaboration. Highlighting your ability to align technical delivery with commercial outcomes will resonate well with the interviewers.
✨Demonstrate Your Commercial Acumen
Think of specific instances where you've identified expansion opportunities within existing accounts. Be prepared to share these success stories, focusing on the strategies you used to build strong relationships and drive growth.
✨Prepare for Technical Conversations
Brush up on relevant technical knowledge so you can engage confidently with technical stakeholders. Being able to translate customer needs into actionable insights for product and tech teams will set you apart as a candidate who can bridge gaps effectively.