Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own customer success for seven enterprise accounts, driving growth and managing renewals.
- Company: Dynamic startup focused on B2B SaaS with a collaborative culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a founder-led team and shape the future of customer success.
- Why this job: Lead impactful relationships and drive real change in a fast-paced environment.
- Qualifications: Experience in B2B SaaS customer success and team management required.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Senior Customer Success Manager to own the commercial relationships across our seven enterprise accounts. You'll be the single point of accountability for retention, expansion, and account health - leading a small team and working alongside our technical and catalogue colleagues to make sure every customer is growing, healthy, and likely to renew. This is a role for someone who thrives on owning a book of business, building trust with senior stakeholders, and finding commercial opportunities in existing relationships.
Why this role matters:
We have seven enterprise accounts and no single commercially-minded owner sitting across them. The technical layer is covered. The catalogue layer is covered. What's missing is someone who takes full responsibility for whether each account is healthy, growing, and staying with us, and who can lead the team around them to deliver it consistently.
What you’ll do:
- Own account success: Manage renewals across seven accounts, track health signals, identify risks early, and lead QBRs and success planning.
- Drive growth: Build strong commercial relationships and progress expansion opportunities across multiple accounts.
- Lead delivery: Manage and develop a small team, aligning implementation, technical delivery, and commercial outcomes into one seamless customer experience.
- Bridge teams: Translate customer needs into clear inputs for product/tech teams, and communicate value back to customers in a commercially impactful way.
- Strengthen operations: Establish consistent onboarding, check-ins, and escalation rhythms while building playbooks to protect and grow accounts.
- Champion customers: Drive advocacy through case studies, references, and structured feedback.
Requirements:
- Experience and technical skills:
- Startup background has worked in a pre-seed, seed, or Series A environment, with evidence of wearing multiple hats, moving fast, and delivering under resource constraints.
- Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets.
- People management experience - has managed or developed a team, ideally including technical or implementation roles.
- Proven expansion track record - specific growth delivered inside an existing account base, not just healthy retention numbers.
- Experience in a founder-led or scale-up environment - has built structure and process in an environment where neither fully existed yet.
- Technical fluency - can hold a credible conversation with technical stakeholders without deferring everything to engineering.
- Cross-functional collaboration - has managed accounts alongside technical and implementation colleagues and knows how to get the best from a multi-disciplinary team.
- Multi-account portfolio management - organised, disciplined, and effective across a complex book with competing priorities.
- Bonus: background in AI, computer vision, retail tech, FMCG, or field execution.
Customer Success in City of London employer: Few&Far
Contact Detail:
Few&Far Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success in City of London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer success strategies and be ready to discuss how you can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews with a personalised thank-you note. Mention specific points from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Success in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in managing enterprise accounts and driving growth, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully retained and expanded accounts in the past. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for customer success and how you build trust with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Few&Far
✨Know Your Accounts Inside Out
Before the interview, dive deep into the seven enterprise accounts you'll be managing. Understand their history, current status, and any potential growth opportunities. This will show your future employer that you're proactive and ready to take ownership from day one.
✨Showcase Your People Skills
As a Senior Customer Success Manager, you'll be leading a team. Be prepared to discuss your experience in managing and developing teams. Share specific examples of how you've built trust with stakeholders and fostered collaboration across different departments.
✨Demonstrate Your Growth Mindset
Highlight your track record of driving expansion within existing accounts. Bring concrete examples of how you've identified risks and turned them into opportunities for growth. This will illustrate your ability to not just maintain but actively enhance account health.
✨Communicate Clearly and Confidently
You'll need to bridge technical and commercial conversations, so practice articulating complex ideas simply. Prepare to discuss how you've translated customer needs into actionable insights for product and tech teams, ensuring everyone is aligned towards common goals.