At a Glance
- Tasks: Lead customer success for seven enterprise accounts, ensuring growth and retention.
- Company: Dynamic startup focused on innovative B2B SaaS solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a fast-paced environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by driving customer success and building strong relationships.
- Qualifications: Experience in B2B SaaS, team management, and proven account growth.
The predicted salary is between 60000 - 80000 € per year.
We are looking for a Senior Customer Success Manager to own the commercial relationships across our seven enterprise accounts. You will be the single point of accountability for retention, expansion, and account health - leading a small team and working alongside our technical and catalogue colleagues to ensure every customer is growing, healthy, and likely to renew. This is a role for someone who thrives on owning a book of business, building trust with senior stakeholders, and finding commercial opportunities in existing relationships.
Why this role matters:
We have seven enterprise accounts and no single commercially-minded owner sitting across them. The technical layer is covered. The catalogue layer is covered. What’s missing is someone who takes full responsibility for whether each account is healthy, growing, and staying with us, and who can lead the team around them to deliver it consistently.
What you’ll do:
- Own account success: Manage renewals across seven accounts, track health signals, identify risks early, and lead QBRs and success planning.
- Drive growth: Build strong commercial relationships and progress expansion opportunities across multiple accounts.
- Lead delivery: Manage and develop a small team, aligning implementation, technical delivery, and commercial outcomes into one seamless customer experience.
- Bridge teams: Translate customer needs into clear inputs for product/tech teams, and communicate value back to customers in a commercially impactful way.
- Strengthen operations: Establish consistent onboarding, check-ins, and escalation rhythms while building playbooks to protect and grow accounts.
- Champion customers: Drive advocacy through case studies, references, and structured feedback.
Requirements:
Experience and technical skills:
- Startup background - has worked in a pre-seed, seed, or Series A environment, with evidence of wearing multiple hats, moving fast, and delivering under resource constraints.
- Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets.
- People management experience - has managed or developed a team, ideally including technical or implementation roles.
- Proven expansion track record - specific growth delivered inside an existing account base, not just healthy retention numbers.
- Experience in a founder-led or scale-up environment - has built structure and process in an environment where neither fully existed yet.
- Technical fluency - can hold a credible conversation with technical stakeholders without deferring everything to engineering.
- Cross-functional collaboration - has managed accounts alongside technical and implementation colleagues and knows how to get the best from a multi-disciplinary team.
- Multi-account portfolio management - organised, disciplined, and effective across a complex book with competing priorities.
- Bonus: background in AI, computer vision, retail tech, FMCG, or field execution.
Head of Customer Success employer: Few
As a leading player in the B2B SaaS sector, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration. Our Head of Customer Success role offers the unique opportunity to lead a dedicated team while driving meaningful relationships with enterprise accounts, all within a supportive environment that prioritises professional growth and development. Located in a vibrant tech hub, we provide our employees with access to cutting-edge resources and a network of like-minded professionals, making it an ideal place for those looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Customer Success role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its accounts. Understand their customer success strategies and think about how you can contribute to their growth. Show them you’re not just another candidate, but the one they need!
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience with enterprise accounts and how you've driven retention and expansion in the past. Make it clear that you can own the commercial relationships and lead a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success shine through. We want to see that you genuinely care about helping customers thrive and that you're excited about the opportunity to lead a team in this area.
Tailor Your Experience:Make sure to highlight your relevant experience in B2B SaaS and account management. We’re looking for someone who has a proven track record of driving growth and retention, so be specific about your achievements and how they relate to our needs.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences in a way that’s easy to understand. Remember, we want to know how you can help us succeed!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Few
✨Know Your Accounts Inside Out
Before the interview, dive deep into the seven enterprise accounts you'll be managing. Understand their history, current status, and any potential risks or opportunities. This will show your future employer that you're proactive and ready to take ownership from day one.
✨Showcase Your People Skills
As a Head of Customer Success, you'll be leading a team. Be prepared to discuss your management style and how you've successfully developed teams in the past. Share specific examples of how you've built trust with stakeholders and fostered collaboration across departments.
✨Demonstrate Your Growth Mindset
Highlight your track record of driving growth within existing accounts. Prepare to discuss specific strategies you've implemented to expand relationships and how you measure success. This will illustrate your ability to not just maintain but actively grow customer accounts.
✨Bridge the Technical Gap
Since you'll be working closely with technical teams, brush up on your technical fluency. Be ready to discuss how you've effectively communicated customer needs to tech teams in the past. This will show that you can translate complex requirements into actionable insights for both customers and internal teams.
