VR Venue Assistant Manager at Fever – Career Growth

This role offers a solid entry point into immersive entertainment venue management — a niche but fast-growing sector as VR and experiential events expand. For the right candidate, it's a strong stepping stone toward senior Event Manager or Venue Operations Manager roles within companies like Fever, Secret Cinema, or similar experience economy players.

Compensation context: £16/hour (approx. £33,280 annualised full-time) is broadly in line with junior-to-mid venue operations roles in UK regional cities, though it falls below London equivalents (typically £35,000–£42,000). As a freelance contract, there are no employer pension contributions or statutory benefits to factor in — candidates should account for self-employment tax obligations.

Skills developed in this role:

• VR hardware/software troubleshooting — a niche, increasingly marketable technical skill
• People and shift management in high-footfall, public-facing environments
• Health & safety compliance and incident management
• Operations reporting and stakeholder communication

Green flags:

• Fever is a well-funded, globally recognised brand (valued at ~$1.8B).
• A line on your CV showing experience managing immersive tech experiences carries real weight.
• The role has genuine deputy responsibility, not just assistant-level tasks.

Red flags to consider:

• The contract is fixed-term freelance with no guaranteed extension.
• Evenings, weekends, and public holidays are mandatory — work-life balance will be limited.
• No benefits are listed, and freelance status means no paid holiday entitlement under UK employment law.

Role Overview:

We're looking for a proactive and technically confident Assistant Site Manager to support the day-to-day running of our immersive VR experience in a high-footfall Bristol venue. Working closely with the Event Manager, you'll help keep the visitor experience running smoothly, staff well supported, and systems fully operational. This role also acts as key holiday and absence cover for the Event Manager (Site Manager), stepping up to take full responsibility for the venue — technical, operational, and people management — whenever they are away. You'll need the confidence to run the site independently at short notice, alongside your regular assistant duties.

Key Responsibilities:

• Support daily setup and shutdown of the VR experience, ensuring all systems, hardware, and software are fully operational.
• Carry out pre-opening checks (hardware calibration, environment readiness, content testing) alongside or in place of the Event Manager.
• Troubleshoot first-line IT and technical issues on-site (VR headsets, PCs, networking, displays), escalating to tech support partners where needed.
• Monitor experience performance throughout the day, resolving disruptions or resets promptly.
• Maintain stock of consumables (e.g., sanitisation wipes, headset liners) and uphold hygiene protocols.
• Assist in keeping technical documentation up to date and support training of team members on troubleshooting procedures.

Venue Operations (Ground Floor):

• Help ensure the ground floor VR experience space is clean, safe, and visitor-ready at all times.
• Coordinate cleaning and reactive maintenance for the VR zone, including public and back-of-house areas.
• Support queue management, timed entry, and visitor flow, particularly during peak periods.
• Assist in line managing front-of-house staff, including agency team members, day to day.
• Support daily staff briefings, rota coordination, and shift cover.
• Model high standards of customer service and professionalism for the wider team.
• Help train new team members on VR-specific procedures, safety, and technical protocols.
• Take full ownership of team management, rotas, and briefings during any period covering for the Event Manager, ensuring continuity of standards and cover.
• Support daily safety and cleanliness walkarounds of the VR area.
• Act as a trained first aider for the venue, leading incident response (first aid, equipment malfunctions, or guest complaints), including full responsibility for this when covering for the Event Manager.
• Help keep risk assessments for the VR zone up to date and log incidents or near misses.
• Ensure staff are trained in relevant H&S procedures, including emergency evacuations and manual handling (if required).
• Help maintain a welcoming, engaging, and inclusive atmosphere for all guests.
• Act as a point of escalation for visitor queries or complaints, and the main escalation point when covering for the Event Manager.
• Support customer feedback mechanisms and feed insights back to the Producer and Event Manager.
• Provide handovers to the Event Manager (or, during cover periods, directly to the Producer) covering technical issues, visitor numbers, and operational highlights.
• Maintain accurate logs: staff attendance, incident reports, daily checklists, and maintenance tickets.
• Ensure a clean handover back to the Event Manager after any period of holiday cover, flagging anything requiring follow-up.

Ideal Candidate Profile:

• Current, valid First Aid at Work certification is required for this role.
• Experience in live event, visitor attraction, or venue operations — preferably in immersive or tech-driven environments.
• Working knowledge of VR hardware/software and basic IT troubleshooting (e.g., Windows PCs, networks, Wi-Fi, device calibration).
• Experience supporting or managing teams, including casual/agency staff, in high-traffic public settings.
• Comfortable stepping up to run a site independently at short notice, with strong organisational skills and a calm, solutions-focused approach under pressure.
• Confident communicator and team player who thrives in a fast-paced, collaborative environment.
• Working knowledge of health & safety regulations and customer service best practices.

Additional Info:

• Flexibility is essential: early starts, late finishes, and public holidays are part of the standard schedule.
• Some Mondays/Tuesdays may be required for maintenance, special events, or staff training.
• Holiday cover for the Event Manager should be expected on a periodic basis throughout the contract; specific dates to be agreed and scheduled in advance where possible.

Thank you for considering joining Fever. We cannot wait to learn more about you!

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.