At a Glance
- Tasks: Provide hands-on IT support and manage core systems in a dynamic environment.
- Company: Join Fever, the leading tech platform for culture and live entertainment.
- Benefits: Competitive salary, 40% discount on events, remote-friendly, and 28 days annual leave.
- Other info: Work in a fun, international team with great growth opportunities.
- Why this job: Be part of a team revolutionising live entertainment while developing your IT skills.
- Qualifications: Solid IT skills, especially in macOS support and experience with MDM tools.
The predicted salary is between 31500 - 38500 £ per year.
We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role - you'll be doing a bit of everything, including end-user support, networking, security and system administration.
About the role
- You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects.
- Manage macOS devices via Kandji MDM - deployments, policies, and our custom OpenVPN setup.
- Act as the gatekeeper for access management - onboarding, offboarding, SSO, and permissions.
- Provide in-person and remote AV support for meeting rooms, all-hands, event spaces and office technology.
- Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently.
- Document runbooks, processes, and internal guides clearly and consistently.
- Support 25 Windows devices via Intune users (alongside our primary macOS environment).
- Use available platforms to automate common requests and reduce toil.
- Be required to work on-call shifts from time to time to provide emergency support.
About You
- Genuinely passionate about live music and events.
- Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox.
- Organised and dependable, comfortable juggling multiple tasks without dropping quality.
- A self-starter who takes ownership of tasks end-to-end with minimal oversight.
- Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves.
- Collaborative by nature.
You’ll need
- Core IT skills.
- Solid macOS software/hardware support.
- Experience with MDM tools (Kandji, Jamf, Intune, or similar).
- Identity and access management - Google Workspace, SSO and other SaaS platforms.
Mindset
- You ask "why does this keep happening?" before closing a ticket.
- You're comfortable with ambiguity and can prioritise without hand-holding.
- You write things down - runbooks, notes, decisions.
- You want to understand how things work, not just fix symptoms.
Nice to Have
- Curiosity about AI-assisted development tools.
- Networking fundamentals: VLANs, firewalls, switches, VPN concepts.
- Any Slack bot, webhook, or internal tooling project you've built.
- Scripts & automation - you should be comfortable writing and maintaining scripts helping with daily tasks.
Benefits & Perks
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
- Opportunity to have a real impact in a high-growth global category leader.
- 40% discount on all Fever events and experiences.
- Work in a location in the heart of London, with possible travel across our markets.
- Remote friendly.
- Competitive pension plan.
- Gympass membership.
- 28 days of annual leave + bank holidays.
- Responsibility from day one and professional and personal growth.
- Great work environment with a fun, international team of talented people to work with!
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
IT Support Specialist in London employer: Fever
Fever is an exceptional employer, offering a vibrant and innovative work culture at our global headquarters in Madrid. With a focus on professional growth, we provide attractive compensation packages, health benefits, and opportunities for personal development within a diverse team of talented individuals. Join us to make a real impact in the fast-paced world of entertainment while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fever values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fever might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fever!
✨Direct Apply to Fever
Let's not forget to apply directly through the Fever website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fever.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fever. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fever
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
