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For Companies At a Glance
- Tasks: Manage ticketing operations and ensure excellent customer service during the festival.
- Company: Join the iconic Edinburgh International Festival, celebrating global performing arts since 1947.
- Benefits: Be part of a vibrant team with opportunities for professional growth and cultural engagement.
- Why this job: Play a key role in delivering unforgettable experiences to audiences from around the world.
- Qualifications: Experience with ticketing software and a passion for the arts are essential.
- Other info: Inclusive workplace focused on diversity and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Since 1947, the Edinburgh International Festival has existed to promote the exchange of ideas and deepen understanding between cultures through an unparalleled global celebration of exceptional performing arts. We are the original festival and bring some of the most exciting and creative artists working today to audiences from around the world. Each August, we present the finest and most original performers and ensembles from the worlds of opera, music, dance and theatre over three weeks in venues across the city of Edinburgh. Throughout the rest of the year, we devise bespoke experiences to inspire our audiences, to unlock their creativity and cultural curiosity. Our vision is simple: to provide the deepest experience of the highest quality art for the broadest possible audience.
About the Role
The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Manager to join the team. The Ticketing Manager is responsible for managing full-service ticketing operations for Edinburgh International Festival. The role requires detailed knowledge and experience of working with ticketing/CRM software to manage ticket sales in a very busy box office environment and maintaining customer service excellence throughout the sales cycle. The Ticketing Manager will maintain accurate financial reporting and secure information management processes and oversee the recruitment, induction and training of a team of seasonal ticketing staff.
Interviews: TBC. EIF is an equal opportunity employer, we value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace, this is a key focus for us across our staff, our artists, and our audiences. To increase the diversity of our staff, our recruitment includes the Rooney Rule regarding ethnicity and Disability Confident Scheme for interviews. For more information go to our website.
Funded by The City of Edinburgh Council and Creative Scotland. Registered charity number SC004694.
Ticketing Manager employer: Festivals Edinburgh
Contact Detail:
Festivals Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with fellow ticketing enthusiasts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with ticketing/CRM software, make sure to highlight that in conversations. Bring examples of how you’ve improved sales or customer service in previous roles to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to organisations like the Edinburgh International Festival through their website. Express your interest and ask about potential opportunities.
✨Tip Number 4
Prepare for interviews by researching the festival’s history and values. Understand their commitment to diversity and inclusion, and think about how you can contribute to that culture as a Ticketing Manager.
We think you need these skills to ace Ticketing Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the arts shine through! We want to see how your passion aligns with our mission to promote cultural exchange and creativity.
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing and customer service. We love seeing how your background fits with the role of Ticketing Manager, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for someone who can manage busy box office operations!
Apply Early: Don’t wait until the last minute! Given the high volume of applications, we recommend submitting yours as soon as possible through our dedicated jobs portal. It’ll give you the best chance to stand out!
How to prepare for a job interview at Festivals Edinburgh
✨Know Your Ticketing Software
Make sure you brush up on your knowledge of ticketing and CRM software. Be ready to discuss your experience with specific systems and how you've used them to enhance customer service and streamline operations in a busy environment.
✨Showcase Your Customer Service Skills
As a Ticketing Manager, excellent customer service is key. Prepare examples of how you've handled challenging customer situations in the past, demonstrating your ability to maintain a positive experience for all patrons.
✨Understand the Festival's Vision
Familiarise yourself with the Edinburgh International Festival's mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of providing high-quality art experiences to diverse audiences.
✨Prepare for Team Management Questions
Since you'll be overseeing a team of seasonal staff, think about your leadership style and how you motivate others. Have examples ready that showcase your experience in recruitment, training, and managing a team effectively.
