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- Tasks: Join our Box Office team to provide top-notch customer service and assist with ticketing.
- Company: Be part of the prestigious Assembly Festival at the Edinburgh Festival Fringe.
- Benefits: Earn £13.45 per hour, paid fortnightly, with a vibrant work environment.
- Other info: Roles available from mid-July to end of August, perfect for summer work!
- Why this job: Experience the excitement of live events while making a difference for festival-goers.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
The predicted salary is between 27800 - 27800 £ per year.
Assembly Festival is one of the longest-running and most prestigious multi-space venues operating as part of the Edinburgh Festival Fringe. For more than four decades we have welcomed thousands of artists onto the Assembly stages. Last year presented around 250 shows across August and this year Assembly Festival once again brings back the magic to the city and be a part of the 79th Edinburgh Festival Fringe.
About the Role
You will be part of a well-trained team who have a thorough knowledge of the ticketing system and our Festival programme. As a member of the Box Office team, you will be an important and skilled team member able to resolve customer queries, advise and direct customers. You will have a professional manner, be a people person and happy to gather and organise information for our customers, providing unbeatable customer service at this front-line position.
The Box Office Assistants' main goal is to ensure the customer receives the highest quality service and in assisting the smooth operational running of the box office, making sure staff are fulfilling their duties to the best of their ability.
We operate 5 venue hubs so need a large team of strong customer-focused team members who are confident working with the public, are bright, bubbly and approachable.
Roles are available in Edinburgh from mid to end July and roll through until the end of August to cover the Fringe Festival and other events that we operate across the year. Roles are paid the Real Living Wage at a minimum of £13.45 per hour, paid fortnightly in arrears.
Staff are required to be 18+ due to the licensed nature of our sites, and have a legal right to work in the UK; no Visas are able to be offered for these roles.
How to Apply
Apply via the dedicated jobs portal. Deadline: 11.59pm on Sunday 31 May. Interviews: TBC.
Assembly Festival is committed to equal opportunities in employment. We actively welcome applications from people of all backgrounds, particularly those underrepresented in the arts and events sector. If you require any adjustments to the recruitment process, please let us know.
Box Office Team [multiple positions] in Edinburgh employer: Festivals Edinburgh
Contact Detail:
Festivals Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Team [multiple positions] in Edinburgh
✨Tip Number 1
Get to know the Assembly Festival and its vibe! Familiarise yourself with the shows and the ticketing system. This way, when you chat with us during interviews, you can show off your passion and knowledge about what we do.
✨Tip Number 2
Practice your people skills! Since you'll be on the front line, being approachable and friendly is key. Try role-playing customer interactions with friends or family to boost your confidence and get comfortable with handling queries.
✨Tip Number 3
Be proactive! If you see a gap in your experience, consider volunteering or shadowing someone in a similar role. This will not only enhance your skills but also show us that you're eager to learn and grow within the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re serious about joining the Assembly Festival family. Don’t forget to highlight your customer service experience!
We think you need these skills to ace Box Office Team [multiple positions] in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the arts and customer service shine through. We want to see that you're excited about being part of the Assembly Festival and helping create a fantastic experience for our visitors.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the Box Office role. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your customer service skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us quickly understand why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application via our dedicated jobs portal! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Festivals Edinburgh
✨Know the Festival Inside Out
Before your interview, make sure you’re familiar with the Assembly Festival and its history. Brush up on the shows being presented this year and understand the ticketing system. This knowledge will not only impress the interviewers but also show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Box Office team member, you'll be interacting with customers constantly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved queries or handled difficult situations with a smile – these stories will highlight your suitability for the role.
✨Be Ready to Role-Play
Expect some role-playing scenarios during the interview. You might be asked how you would handle a specific customer query or complaint. Practise responding to common customer issues so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
While the atmosphere at the festival is vibrant and casual, it’s still important to present yourself professionally for the interview. Choose an outfit that reflects your personality but also shows that you take the opportunity seriously. A smart-casual look is usually a safe bet!