Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the box office and provide exceptional customer service at a world-class festival.
- Company: Join the Edinburgh International Book Festival, a hub of creativity and ideas.
- Benefits: Enjoy a Real Living Wage, equal opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic festival that celebrates diverse voices and perspectives.
- Qualifications: Experience with Spektrix and strong supervisory skills in customer service.
- Other info: Great opportunity for career development in a vibrant cultural setting.
The predicted salary is between 30000 - 42000 £ per year.
The Edinburgh International Book Festival is a world-leading cultural festival, with democracy, creativity and ideas exchange at its heart. We celebrate the power of words and writing in all of their dynamic and imaginative forms, bringing diverse perspectives together, and empowering our audiences to deepen their understanding of our ever-changing world.
About the Role
This is an on-site role at the Edinburgh International Book Festival office on George Street, Edinburgh, and at our Festival site at the Edinburgh Futures Institute, Lauriston Place, Edinburgh. This is our first year using the Spektrix ticketing system, so prior experience with Spektrix is essential.
This is an ideal development opportunity for candidates wishing to build on existing Box Office management experience, preferably at supervisor level, in a world class festival environment. You will have exceptional customer service skills and the ability to effectively handle any queries or complaints. You'll also have previous experience of supervising, training and mentoring staff in a customer-facing environment and a positive, calm manner under pressure.
The Edinburgh International Book Festival is an equal opportunities employer and a Real Living Wage employer. Our work is framed by a commitment to Equality, Diversity, and Inclusion. The Book Festival is a working environment where everyone is treated fairly, and our differences are celebrated as strengths. We actively encourage applicants with diverse backgrounds and experiences to apply. If you have any specific access requirements, please let us know and we will do our best to meet your needs.
Box Office Manager in Edinburgh employer: Festivals Edinburgh
Contact Detail:
Festivals Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Manager in Edinburgh
✨Tip Number 1
Get to know the Edinburgh International Book Festival inside out! Familiarise yourself with their mission, values, and the Spektrix ticketing system. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at industry events. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the festival culture.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated exceptional customer service or handled complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital side of the role.
We think you need these skills to ace Box Office Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for the Festival: When writing your application, let your enthusiasm for the Edinburgh International Book Festival shine through. We want to see how much you value creativity and the power of words, so share your thoughts on why this festival matters to you!
Highlight Relevant Experience: Make sure to emphasise your previous Box Office management experience, especially if you've worked with Spektrix before. We’re looking for candidates who can hit the ground running, so don’t hold back on showcasing your skills!
Customer Service is Key: Since exceptional customer service is a must for this role, include examples of how you've handled queries or complaints in the past. We love seeing candidates who can keep their cool under pressure and turn challenges into positive experiences.
Apply Through Our Website: Don’t forget to submit your application via our dedicated jobs portal! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at the festival.
How to prepare for a job interview at Festivals Edinburgh
✨Know Your Spektrix
Since this role requires prior experience with the Spektrix ticketing system, make sure you brush up on its features and functionalities. Familiarise yourself with common issues and solutions, so you can confidently discuss your experience and how it can benefit the festival.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries or complaints in the past. Highlight your exceptional customer service skills and your ability to remain calm under pressure. This will demonstrate that you're ready to tackle any challenges that may arise during the festival.
✨Emphasise Your Leadership Experience
As a Box Office Manager, you'll be supervising and mentoring staff. Be ready to share specific instances where you've successfully trained or led a team. This will show that you have the necessary leadership qualities to thrive in a fast-paced festival environment.
✨Align with Their Values
The Edinburgh International Book Festival values equality, diversity, and inclusion. Research their initiatives and think about how your own experiences align with these values. During the interview, express your commitment to creating an inclusive environment, which will resonate well with the interviewers.