Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure guests have an unforgettable experience at the iconic Royal Edinburgh Military Tattoo.
- Company: Join a world-class team at a prestigious Scottish event.
- Benefits: Earn £13.45 per hour and gain valuable experience in customer service.
- Why this job: Be part of a unique cultural event and connect with diverse audiences.
- Qualifications: Enthusiasm, passion, and excellent communication skills are essential.
- Other info: Flexible part-time role with opportunities to make lasting memories.
The predicted salary is between 11 - 16 £ per hour.
The Royal Edinburgh Military Tattoo is a world-class event, rooted in Scottish tradition, offering audiences an experience like no other. Performed to a live audience of 230,000 each year on the iconic Edinburgh Castle Esplanade, the Tattoo showcases creativity through music, precision performances and dance from military and cultural acts from around the globe.
The success of the Tattoo relies on the connection of performers, staff, and audiences and this enables us to contribute to Services and Arts charities each year. We’re looking for enthusiastic, passionate, and personable people to work with us and join our world-class team.
Working with the Client Experience Manager, the successful candidates will be required to maintain the high standards expected of an event such as the Tattoo whilst facilitating a seamless experience for our guests between the Tattoo and our hospitality partners. The Customer Experience Assistants will ensure that all venues are ready for the evening and that all customer experiences meet the expectations – of both audience and brand, including the resolution of any ticketing issues, liaison between hospitality partners and the Tattoo team, and consistency of the Tattoo event experience.
Apply through the dedicated careers portal.
Customer Experience Assistant [4 positions] employer: Festivals Edinburgh
Contact Detail:
Festivals Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant [4 positions]
✨Tip Number 1
Get to know the Royal Edinburgh Military Tattoo! Dive into their history, values, and what makes them tick. This way, when you chat with them, you can show off your passion and understanding of their mission.
✨Tip Number 2
Practice your people skills! As a Customer Experience Assistant, you'll be the face of the Tattoo. Role-play common scenarios with friends or family to boost your confidence in handling customer queries and issues.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the application process and what it’s really like to work at the Tattoo.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our world-class team!
We think you need these skills to ace Customer Experience Assistant [4 positions]
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Royal Edinburgh Military Tattoo shine through. We want to see how excited you are about being part of such a unique event and how you can contribute to creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the Customer Experience Assistant role. We’re looking for personable individuals, so share examples of how you've provided excellent customer service in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our dedicated careers portal. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Festivals Edinburgh
✨Know the Tattoo Inside Out
Before your interview, make sure you research The Royal Edinburgh Military Tattoo thoroughly. Understand its history, values, and what makes it unique. This will not only impress the interviewers but also help you connect your passion for customer experience with their mission.
✨Showcase Your People Skills
As a Customer Experience Assistant, you'll be interacting with guests and hospitality partners regularly. Prepare examples from your past experiences where you've successfully resolved issues or enhanced customer satisfaction. Highlighting your interpersonal skills will demonstrate that you're the right fit for their team.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Think about how you would handle ticketing issues or ensure a seamless experience for guests. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Express Your Enthusiasm
The Tattoo is all about passion and creativity. Make sure to convey your enthusiasm for the role and the event itself. Share why you want to be part of this world-class team and how you can contribute to creating memorable experiences for the audience.