At a Glance
- Tasks: Join our Box Office team to provide top-notch customer service and assist with ticketing.
- Company: Be part of the prestigious Assembly Festival at the Edinburgh Festival Fringe.
- Benefits: Earn £13.45 per hour, paid fortnightly, with a vibrant work environment.
- Other info: Roles available from mid-July to end of August, with opportunities for growth.
- Why this job: Experience the excitement of live events while making a difference for festival-goers.
- Qualifications: Must be 18+, friendly, and confident in dealing with the public.
The predicted salary is between 27800 - 27800 £ per year.
Assembly Festival is one of the longest-running and most prestigious multi-space venues operating as part of the Edinburgh Festival Fringe. For more than four decades we have welcomed thousands of artists onto the Assembly stages. Last year presented around 250 shows across August and this year Assembly Festival once again brings back the magic to the city and be a part of the 79th Edinburgh Festival Fringe.
About the Role
You will be part of a well-trained team who have a thorough knowledge of the ticketing system and our Festival programme. As a member of the Box Office team, you will be an important and skilled team member able to resolve customer queries, advise and direct customers. You will have a professional manner, be a people person and happy to gather and organise information for our customers, providing unbeatable customer service at this front-line position.
The Box Office Assistant's main goal is to ensure the customer receives the highest quality service and in assisting the smooth operational running of the box office, making sure staff are fulfilling their duties to the best of their ability. We operate 5 venue hubs so need a large team of strong customer-focused team members who are confident working with the public, are bright, bubbly and approachable.
Roles are available in Edinburgh from mid to end July and roll through until the end of August to cover the Fringe Festival and other events that we operate across the year. Roles are paid the Real Living Wage at a minimum of £13.45 per hour, paid fortnightly in arrears. Staff are required to be 18+ due to the licensed nature of our sites, and have a legal right to work in the UK; no Visas are able to be offered for these roles.
How to Apply
Apply via the dedicated jobs portal. Deadline: 11.59pm on Sunday 31 May. Interviews: TBC.
Assembly Festival is committed to equal opportunities in employment. We actively welcome applications from people of all backgrounds, particularly those underrepresented in the arts and events sector. If you require any adjustments to the recruitment process, please let us know.
Box Office Team [multiple positions] employer: Festivals Edinburgh
Assembly Festival is an exceptional employer, offering a vibrant work culture that celebrates diversity and creativity during the iconic Edinburgh Festival Fringe. With competitive pay at the Real Living Wage and opportunities for personal growth within a supportive team environment, employees can thrive while delivering outstanding customer service in a dynamic festival setting. Join us to be part of a legacy that has welcomed thousands of artists and audiences alike, making every day at work a unique and rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Team [multiple positions]
✨Tip Number 1
Get to know the Assembly Festival inside out! Familiarise yourself with their shows and ticketing system. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with customers all day, think about how you can make their experience unforgettable. A friendly smile and a helpful attitude go a long way!
✨Tip Number 3
Network like a pro! Reach out to current or past employees on social media. They can give you insider tips on what the team is really like and what they look for in candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Assembly Festival. Don’t miss out!
We think you need these skills to ace Box Office Team [multiple positions]
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping people! Share any experiences where you've gone above and beyond for customers. We want to see that you're a people person who thrives in a busy environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Tailor Your Application:Make sure to customise your application for the Box Office role. Highlight relevant experience with ticketing systems or customer service. Show us that you understand what we do at Assembly Festival and how you can contribute!
Apply Through Our Website:Don’t forget to submit your application via our dedicated jobs portal. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Festivals Edinburgh
✨Know the Festival Inside Out
Before your interview, make sure you’re familiar with the Assembly Festival and its history. Understand the ticketing system and the types of shows that are featured. This knowledge will not only impress the interviewers but also show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Box Office team member, you'll be interacting with customers constantly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved queries or handled difficult situations with a smile – these stories will highlight your suitability for the role.
✨Dress the Part
While it’s important to be comfortable, remember that first impressions count! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the position and your understanding of the professional environment at the festival.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how they measure success in the Box Office. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
