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- Tasks: Assist customers with bookings and provide excellent service during the Festival.
- Company: Join the Edinburgh Science Foundation, a leader in inspiring science and technology.
- Benefits: Gain valuable experience in a dynamic, high-pressure environment.
- Why this job: Be part of an iconic Festival and help create memorable experiences for visitors.
- Qualifications: Strong customer service skills and comfort with technology required.
- Other info: Flexible hours, including evenings and weekends, during the Festival period.
The predicted salary is between 13 - 16 £ per hour.
Edinburgh Science Foundation is an educational charity that inspires people of all ages and backgrounds around the world to experience the wonder of science and technology. Best known for Edinburgh’s annual Science Festival – the world’s first science festival and still one of the world’s largest – and for our Learning programmes that sees Generation Science tour Scotland and bring science to life in classrooms throughout the year and promotes STEM careers to teens through initiatives such as Careers Hive. An increasing worldwide element shares our content, passion and expertise more widely through an extensive portfolio of international projects.
As a Box Office Assistant, you will be at the heart of the Festival, playing a crucial role in creating a seamless experience for our visitors. The role focuses on assisting customers making bookings over the counter, through our website and handling any telephone enquiries. In addition, you may be required to assist with sponsor and other complimentary ticket bookings. This is an ideal opportunity for individuals who wish to build on their existing box office and customer service skills in a high‑pressure Festival environment.
You will have excellent customer service and communication skills. You are comfortable with technology, especially ticketing systems. A passion for our work and a friendly, approachable demeanour. You will also thrive in a fast‑paced, dynamic environment. You will enjoy the flexibility to work evenings and weekends during the Festival period.
Apply through the dedicated careers portal. Deadline: 11.59pm on Tuesday 17 February. Interviews will be held 25-27 February.
At Edinburgh Science we welcome applications from all backgrounds because we believe that bringing together people with different perspectives, ideas and experiences always leads to better discussions, decisions and results.
Box Office Assistants employer: Festivals Edinburgh
Contact Detail:
Festivals Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Assistants
✨Tip Number 1
Get to know the Edinburgh Science Foundation and its mission. When you understand what they stand for, you can tailor your approach during interviews and show genuine enthusiasm for their work.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Box Office Assistant. This will help you feel more confident when dealing with real customers during the Festival.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the role and the Festival environment. They might share valuable insights that could give you an edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at the Edinburgh Science Foundation.
We think you need these skills to ace Box Office Assistants
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for science and technology! In your application, mention any relevant experiences or interests that connect you to our mission at the Edinburgh Science Foundation. We love candidates who share our passion!
Tailor Your Application: Make sure to customise your CV and cover letter for the Box Office Assistant role. Highlight your customer service skills and any experience with ticketing systems. We want to know how you can contribute to creating a seamless experience for our visitors!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our dedicated careers portal! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Festivals Edinburgh
✨Know the Festival Inside Out
Before your interview, make sure you research the Edinburgh Science Festival thoroughly. Understand its history, mission, and the various programmes it offers. This will not only show your enthusiasm but also help you answer questions about how you can contribute to creating a seamless experience for visitors.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think of situations where you handled difficult customers or went above and beyond to assist someone. This is crucial for a Box Office Assistant role, so be ready to discuss how you can bring that friendly, approachable demeanour to the team.
✨Familiarise Yourself with Ticketing Systems
Since the role involves using ticketing systems, brush up on any relevant technology or software you’ve used before. If you have experience with specific systems, mention them. If not, express your willingness to learn quickly and adapt to new technologies, as this will demonstrate your comfort with tech.
✨Embrace the Fast-Paced Environment
The Festival is a high-pressure environment, so be prepared to discuss how you thrive under pressure. Share examples of times when you successfully managed multiple tasks or worked in a busy setting. Highlight your flexibility and readiness to work evenings and weekends, as this is essential for the role.
