Festival Ticketing Lead in London

Company: Festival Republic

Department: Ticketing

Location: Farringdon, London

Reports to: Senior Ticket Managers and Head of Ticketing

Working Hours: Mon to Fri, 10am to 6pm and additional evening and weekend work as required

Job Type: Fixed term contract, expected duration 9 months

Role Description: To maximise ticket sales and revenue by providing effective ticketing information and advice; and proactively managing ticket pricing, inventory, financial reporting, ticket agents, and allocations. This position involves a high level of responsibility for festival and venue-based events. The successful candidate will have the ability to take full control of event ticketing and should have prior experience of ticketing at festival and/or large tour level. You will work on events such as Reading and Leeds, Wireless, Finsbury Park Concert Series, Wilderness, Latitude, Electric Picnic and various other high-profile day festivals and events over the summer.

Who You Are:

• Demonstrable ticketing experience/staff management and knowledge of live event ticketing gained in a promoter, ticket agent or venue environment.
• Excellent working knowledge of Excel, Word and MS Office.
• Proficient in using ticketing systems such as Ticketmaster and reporting functions.
• Previous experience using reporting tools and platforms to write and manage reports.
• Excellent interpersonal and customer relation skills, with ability to deal with casual staff, promoters, record companies, and customers.
• Manual lifting required; good physical fitness.
• Commitment to Festival Republic’s Equal Opportunities policy.
• Excellent numeracy skills with intermediate to advanced Excel proficiency.
• Excellent literacy skills and proven ability to communicate verbally and in writing with colleagues up to Executive board-level.
• A full clean driving licence, permitting you to drive in the UK, is beneficial for the role.

Behaviours:

• Proactive, demonstrates initiative, drive and commitment to achieve objectives.
• Uses interpersonal skills to establish excellent rapport and working relationships.
• Self-motivated and takes ownership for personal and technical skills development.
• Well organised, deadline focused and adept at prioritising workloads.
• Combines analytical thought with creativity to excel at problem-solving.
• Maintains good commercial awareness, proven ability to maximise sales and understands business drivers.

What The Role Includes:

• Liaise with promoters, Managing Director, Finance Director, ticket agents/venues and other stakeholders to advise on and manage ticketing for Live Nation/Festival Republic festivals (and potentially venue touring concerts and other events).
• Prepare events for on sale by confirming and configuring event details, including manifests, seating plans, price structures, marketing partners, artist/fan club, record label and other pre‑sales; internal, VIP, ticket agent and other holds and allocations and booking fees, rebates.
• Set ticket stock text and calculate ticket stock requirements against sales forecast, submit ticket stock design requests and stock orders with suppliers in a timely manner to ensure ticket dispatch begins on time.
• Ensure digital tickets are managed in line with the agreed ticketing policy.
• Order wristband stock based on sales forecasts.
• Order staff accreditation, catering, travel and accommodation.
• Create reporting documents in Excel to administer events and track sales/revenue.
• Maximise ticket sales and revenue by monitoring and analysing sales to proactively manage inventory and allocations across ticket agents.
• Produce event sales forecasts, updates, charts, analyses, management information and other reports including final reconciliations; report directly to company heads.
• Liaise with the production and licensing teams to ensure terms and conditions are up to date and comply with ticketing and access control requirements, and to support onsite access control operation planning.
• Work closely with the marketing/digital department to ensure all events are supported in line with forecasts and sales to ensure show success.
• Work onsite at outdoor events (potentially including venues) as required, including weekends and evenings; oversee and staff Access Control and Box Office operations, manage multiple entry points, stock audit, control and distribution, and various other onsite duties.
• Ensure the Festival Director receives regular updates of gate flow figures and number of people on site for dissemination between agencies.
• Process internal ticket orders including artist management and label requests; raise invoice requisitions as appropriate.
• Any other reasonable duties as directed by management.

Equal Opportunities: We are committed to diversity and inclusion. We encourage applications from people irrespective of gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company: Festival Republic is part of Live Nation Entertainment, the world’s leading live entertainment company composed of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: 20th May 2026. We reserve the right to close applications at any time.