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- Tasks: Welcome passengers, provide information, and assist with refreshments on our scenic trains.
- Company: Join the Ffestiniog and Welsh Highland Railways, a key attraction in North Wales.
- Benefits: National Living Wage, flexible shifts, paid holidays, and staff discounts.
- Why this job: Be part of an exciting team in the tourism and hospitality industry.
- Qualifications: Customer service experience is a plus; training provided.
- Other info: Opportunities for career development and travel benefits.
The predicted salary is between 1300 - 1800 £ per month.
Mae Rheilffyrdd Ffestiniog ac Eryri yng nghalon Parc Cenedlaethol Eryri ac yn atyniad mawr i dwristiaid yng Ngogledd Cymru. Mae ein cynnig, sydd wedi'i anelu'n gryf at y farchnad dwristiaeth, yn rhagori yn ei faes. Rydym yn gweithredu trenau bob dydd o ddiwedd mis Mawrth i ddiwedd mis Hydref. Rydym yn chwilio am sawl person i weithio ar ein trenau ar Reilffordd Eryri.
Gallwn gynnig i chi:
- Cyflog Byw Cenedlaethol / Isafswm ar gyfer oedran
- Contract tymhorol o ddydd Llun 23ain o Fawrth 2026 i’r dydd Sadwrn 31ain o Hydref 2026, gyda’r posibilrwydd o estyniad hyd at gychwyn Ionawr 2027
- Sifftiau hyblyg i weddu’r ymgeisydd: o leiaf 2 ddiwrnod yr wythnos, yn ystod yr wythnos ac ar benwythnosau; neu penwythnosau a gwyliau ysgol
- Cyfwerth pro rata o 28 diwrnod o wyliau â thâl gan gynnwys yr holl wyliau banc a chyhoeddus
- Ymrestriad i gynllyn pensiwn y cwmni ar ôl cyfnod cymhwyso
- Cyfleoedd ar gyfer hyfforddiant a datblygiad gyrfaol
- Manteision teithio ar Rheilffyrdd Ffestiniog ac Eryri a gostyngiadau staff mewn siopau a chaffis
Bydd dyletswyddau allweddol yn cynnwys cofrestru’r cwsmeriaid yng ngorsaf Caernarfon, cyfarch teithwyr ar y tren, darparu gwybodaeth, ac adrodd straeon ffeithiol am y rheilffyrdd, gwerthu arweinlyfrau, yn darparu gwasanaeth lluniaeth troli wrth seddi, a chynorthwyo i ddarparu ein gwasanaeth moethus yn y dosbarth Aur. Lleolir y swyddi hyn yn Ninas, ger Caernarfon, fodd bynnag efallai y gofynnir i aelodau'r tîm weithio o Borthmadog neu fannau cychwyn eraill ar naill ai Rheilffordd Eryri neu wasanaethau Rheilffordd Ffestiniog o bryd i'w gilydd.
Bydd gan yr ymgeiswyr llwyddiannus frwdfrydedd dros weithio yn y diwydiannau lletygarwch, arlwyo neu dwristiaeth a pharodrwydd i ddysgu, datblygu a chyfrannu at y tîm. Byddai profiad blaenorol mewn rôl gwasanaeth cwsmeriaid o fantais ond bydd hyfforddiant llawn yn cael ei ddarparu.
Sgiliau Craidd:
- Swydd ‘Blaen Tŷ’ felly bydd sgiliau cyfathrebu da a gwarediad siriol yn bwysig
- Rhaid bod yn daclus ac yn groesawgar
- Ymddangosiad smart gan ddilyn côd gwisg llym
- Callu cyfathrebu gwybodaeth mewn modd clir a chyfeillgar
- Rhagweithiol a gallu gweithio ar eich menter eich hun
- Rhaid bod yn rhifog, llythrennog ac hefo sgiliau cyfrifiadurol sylfaenol
Mae hon yn ardal Gymraeg ei hiaith yn bennaf ac mae'r Cwmni yn gweithredu polisi dwyieithrwydd. Felly, mae'r gallu i sgwrsio yn Gymraeg yn ddymunol ar gyfer y swyddi hyn. Mae angen gwybodaeth am leoliadau ar y Rheilffyrdd a'u defnydd gan ymwelwyr ar gyfer y swydd yma, byddai gwybodaeth o Gaernarfon a'r cyffiniau yn fanteisiol.
Rhaid i ymgeiswyr fod yn hyblyg ac yn gallu gweithio yn ystod yr wythnos ac ar benwythnosau. Bydd oriau gwaith yn amrywio ac efallai y bydd oriau ar gael i weddu i'r ymgeisydd, gyda hyd at 40 awr yr wythnos ar gael yn ystod tymor prysur yr haf. Rhaid bod gan ymgeiswyr am y swydd hon yr hawl bresennol i weithio yn y DU.
Stiward ar y Trên Caernarfon employer: Festiniog Railway Company
Contact Detail:
Festiniog Railway Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stiward ar y Trên Caernarfon
✨Tip Number 1
Get to know the company! Research Ffestiniog and Eryri Railways, their values, and what makes them tick. This way, when you chat with them, you can show off your enthusiasm and knowledge about their services.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing scenarios with friends or family. It’ll help you feel more confident when it comes to greeting passengers and sharing information.
✨Tip Number 3
Be flexible! The job requires working various shifts, so let them know you’re open to different schedules. Showing that you can adapt will make you a more attractive candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep an eye on any updates or new opportunities that pop up!
We think you need these skills to ace Stiward ar y Trên Caernarfon
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the industry.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight any relevant experience or skills that match what we're looking for, especially in customer service and hospitality.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Festiniog Railway Company
✨Know Your Stuff
Make sure you brush up on your knowledge about the Ffestiniog and Eryri Railways. Familiarise yourself with their history, key locations, and what makes them special for tourists. This will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your People Skills
As a steward, you'll be interacting with customers regularly. Practice your communication skills and think of examples where you've provided excellent customer service in the past. A friendly and welcoming attitude is key, so let that shine through during your interview!
✨Dress to Impress
Since the job requires a smart appearance, make sure you dress appropriately for the interview. A neat and tidy outfit will not only make a good impression but also show that you understand the importance of professionalism in the hospitality and tourism industry.
✨Be Flexible and Ready to Learn
Highlight your willingness to work flexible hours and learn new skills. The role may require you to adapt to different situations, so be prepared to discuss how you can contribute to the team and grow within the company. Showing that you're eager to develop will set you apart from other candidates.
