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- Tasks: Check in customers, greet passengers, sell guidebooks, and provide refreshment service.
- Company: Leading tourism railway operator in beautiful North Wales.
- Benefits: Flexible shifts, paid holidays, and training opportunities.
- Why this job: Join a fun team and enhance customer experiences in a stunning setting.
- Qualifications: Cheerful disposition, effective communication skills, and teamwork spirit.
- Other info: Work in a bilingual environment with a focus on customer satisfaction.
The predicted salary is between 1300 - 1800 £ per month.
A leading tourism railway operator in North Wales is seeking customer service team members for the Welsh Highland Railway. Responsibilities include checking in customers, greeting passengers, selling guidebooks, and providing refreshment service.
Candidates should have a cheerful disposition, the ability to communicate effectively, and a desire to work in a team.
Positions offer flexible shifts, paid holidays, and training opportunities, with a focus on customer satisfaction in a bilingual environment.
Railway Guest Experience Steward (Seasonal) employer: Festiniog Railway Company
Contact Detail:
Festiniog Railway Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Railway Guest Experience Steward (Seasonal)
✨Tip Number 1
Get to know the company! Research the Welsh Highland Railway and its values. This way, when you chat with them, you can show off your knowledge and enthusiasm for their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Railway Guest Experience Steward and how you'd handle them. Being prepared will help you shine during interviews.
✨Tip Number 3
Show off your cheerful disposition! When you meet potential employers, let your personality shine through. A smile and positive attitude can go a long way in making a great first impression.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining the team at the Welsh Highland Railway.
We think you need these skills to ace Railway Guest Experience Steward (Seasonal)
Some tips for your application 🫡
Show Your Cheerful Side: When writing your application, let your personality shine through! We want to see that cheerful disposition you’ll bring to the role. A friendly tone can make a big difference in how we perceive your enthusiasm for customer service.
Highlight Team Spirit: Make sure to mention any previous experience working in a team. We love candidates who can collaborate and contribute positively to our crew. Share examples of how you've worked with others to create a great experience for customers.
Communicate Clearly: Effective communication is key in this role. Use clear and concise language in your application to demonstrate your ability to convey information well. Remember, we’re looking for someone who can engage with our passengers effortlessly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Festiniog Railway Company
✨Show Your Cheerful Side
As a Railway Guest Experience Steward, your cheerful disposition is key. During the interview, let your personality shine through. Smile, maintain eye contact, and engage with the interviewer to demonstrate your friendly nature.
✨Brush Up on Bilingual Skills
Since the role involves working in a bilingual environment, it’s a good idea to prepare for potential questions in both languages. Practise common phrases and responses to show your willingness to communicate effectively with all passengers.
✨Know the Company and Its Values
Research the Welsh Highland Railway and understand its commitment to customer satisfaction. Be ready to discuss how you can contribute to this mission and share any relevant experiences that highlight your customer service skills.
✨Prepare for Teamwork Questions
Teamwork is essential in this role, so expect questions about your experience working in teams. Think of examples where you collaborated successfully with others, and be prepared to explain how you handle challenges in a team setting.
