Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Greet passengers, share stories, and provide top-notch service on our scenic trains.
- Company: Join the Ffestiniog and Welsh Highland Railways, a key tourist attraction in North Wales.
- Benefits: Enjoy flexible shifts, paid holidays, travel perks, and opportunities for training and progression.
- Why this job: Be part of an exciting team and create memorable experiences for visitors.
- Qualifications: Cheerful attitude, good communication skills, and a smart appearance are essential.
- Other info: Welsh language skills are a plus; work up to 40 hours during peak season.
The predicted salary is between 13 - 16 £ per hour.
About the Company
The Ffestiniog and Welsh Highland Railways are at the heart of Parc Cenedlaethol Eryri and a major tourist attraction in North Wales. Our offering is aimed firmly at the tourism marketplace and stands out as best in class. We operate trains daily from late March to the end of October.
Position: Steward
We are looking for a Steward to work on our trains on either the Ffestiniog Railway or the Welsh Highland Railway. This position will be based in Porthmadog, but team members may be asked to work from Caernarfon, Blaenau Ffestiniog or other starting points on occasion.
Benefits
- National Living Wage / Minimum Wage for age
- Seasonal contract from Monday 23rd March 2026 to Saturday 31st October 2026
- Flexible shifts to suit candidate: minimum 2 days per week, maximum 5 days per week, weekdays and weekends; or weekends and school holidays
- The pro-rata equivalent of 28 days paid holiday, inclusive of all bank and public holidays
- Opportunities for training and progression
- Enrolment into the company pension scheme after a qualifying period
- Travel benefits on the Ffestiniog and Welsh Highland Railways and staff discounts in shops and cafés
Key Duties
- Greeting passengers, providing information and telling factual stories about the railways
- Selling guidebooks
- Assisting with the provision of our luxury service in Gold class
- Providing an at-seat trolley refreshment service on Welsh Highland Railway services
Core Skills
- Front of house position – a cheerful and helpful disposition is essential
- Must be presentable and approachable at all times
- Smart appearance following a strict dress code
- Able to communicate information in a clear and friendly manner
- Pro-active and able to work on own initiative
- Must be numerate, literate and have basic computer skills
Additional Information
This is a predominantly Welsh-speaking area and the Company operates a bilingual policy. The ability to converse in Welsh is therefore desirable for this post. Knowledge of locations on the Railways and their use by visitors is required for this position, and knowledge of Porthmadog and the surrounding area would be advantageous. Candidates must be flexible and able to work weekdays and weekends. Hours of work will vary and may be available to suit candidate, with up to 40 hours per week available during the busy summer season. Applicants for this position must have the existing right to work in the UK.
On Train Steward Porthmadog in Mount Pleasant employer: Festiniog Railway Company
Contact Detail:
Festiniog Railway Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Train Steward Porthmadog in Mount Pleasant
✨Tip Number 1
Get to know the company! Research the Ffestiniog and Welsh Highland Railways, their history, and what makes them special. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Steward, you'll be interacting with passengers all day. Try role-playing scenarios with friends or family to get comfortable with greeting guests and providing information in a friendly manner.
✨Tip Number 3
Be flexible with your availability! Since the job requires working weekends and holidays, showing that you're open to various shifts can make you a more attractive candidate. Plus, it shows you're ready to jump in when needed!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest updates on job openings and company news there!
We think you need these skills to ace On Train Steward Porthmadog in Mount Pleasant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the railways and customer service shine through. We want to see that you're excited about the role and ready to engage with our passengers!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in front-of-house roles or customer service. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Remember, we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Festiniog Railway Company
✨Know Your Railways
Familiarise yourself with the Ffestiniog and Welsh Highland Railways. Brush up on their history, key locations, and any interesting stories you can share. This will not only impress your interviewers but also show your genuine interest in the role.
✨Show Off Your People Skills
As a Steward, you'll be interacting with passengers regularly. Practice how you would greet guests and provide information in a friendly manner. Think about examples from your past experiences where you've demonstrated excellent customer service.
✨Dress to Impress
Since there's a strict dress code, make sure you arrive looking smart and presentable. This reflects your understanding of the role's requirements and shows that you take the opportunity seriously.
✨Be Ready for Flexibility
The job requires flexibility in working hours, so be prepared to discuss your availability. Highlight your willingness to work weekends and during busy periods, as this will demonstrate your commitment to the role.
