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- Tasks: Lead a team in delivering exceptional food and beverage service at a busy heritage railway café.
- Company: Join the Ffestiniog and Welsh Highland Railways, a top UK heritage attraction.
- Benefits: Above National Living Wage salary, 28 days holiday, pension scheme, and travel perks.
- Why this job: Be part of a vibrant team and enhance customer experiences in a stunning location.
- Qualifications: Experience in hospitality, leadership skills, and a friendly attitude are essential.
- Other info: Flexible shifts with opportunities for training and career progression.
The predicted salary is between 24000 - 33600 £ per year.
The Ffestiniog and Welsh Highland Railways are two of the UK’s most popular heritage railways, located in the heart of picturesque Snowdonia. Spooner’s is our main catering outlet situated on Harbour Station in Porthmadog, delivering a high level of service throughout the day. Our goal is to provide an exceptional service and experience which exceeds our customers’ expectations.
We are looking for a hardworking, enthusiastic individual to lead a dedicated team of front of house staff working in Spooner’s. We can offer you:
- Starting salary above National Living Wage, exact amount dependant on experience
- Permanent contract to start March 2026
- Guaranteed minimum of 24 hours a week, up to 40 hours a week during the operating season
- The pro rata equivalent of 28 days paid holiday, inclusive of all bank and public holidays
- Enrolment into the company pension scheme after a qualifying period
- Opportunities for training and progression
- Travel benefits on the Ffestiniog and Welsh Highland Railways and staff discounts in shops and cafes.
Working mainly evenings and weekends, the successful candidate will work in the café and bar of this busy catering outlet, maximizing profit and improving customer service standards. You will be required to supervise a small team of Food and Beverage Assistants and lead by example working on the café counter or bar; and serving customers at tables as required.
Candidates should have proven experience of working in a catering / hospitality environment. This is a front of house position so you must have good communication skills and a friendly disposition. The successful candidate will thrive working in a fast-paced, busy environment. Candidates should be able to work daytime or evening shifts; and must be available to work at weekends.
Core Skills:
- Hospitality experience in a Front of House role is essential
- Experience of bar work is desirable
- Leadership or supervisory experience is required
- Team player
- The ability to delegate and manage own time effectively is required
- Good communication skills
- The ability to work cleanly and tidily
- A basic knowledge and understanding of food and kitchen hygiene is desirable
- The ability to speak Welsh would be an advantage as would knowledge of the railways and their passengers; and the local area.
Applicants for this position must be 18 or over and have the existing right to work in the UK.
Food & Beverage Supervisor in Mount Pleasant employer: Festiniog Railway Company
Contact Detail:
Festiniog Railway Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Supervisor in Mount Pleasant
✨Tip Number 1
Get to know the company! Research Ffestiniog and Welsh Highland Railways, their values, and what makes Spooner’s special. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. A friendly chat can give you insider info and might just land you a recommendation when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to hospitality and leadership. Think about your past experiences and how they relate to the role of Food & Beverage Supervisor. We want to see your passion shine!
✨Tip Number 4
Show off your personality! During the interview, let your enthusiasm for customer service and teamwork come through. Remember, we’re looking for someone who can lead a team while keeping the atmosphere fun and friendly.
We think you need these skills to ace Food & Beverage Supervisor in Mount Pleasant
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the food and beverage industry shine through. We want to see that you genuinely care about providing exceptional service and creating memorable experiences for our customers.
Highlight Relevant Experience: Make sure to detail your previous roles in hospitality, especially any supervisory or leadership positions. We’re looking for candidates who can lead a team effectively, so share specific examples of how you've done this in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your understanding of the fast-paced environment we operate in and how your skills align with our needs at Spooner’s.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Festiniog Railway Company
✨Know Your Stuff
Make sure you brush up on your knowledge of the Ffestiniog and Welsh Highland Railways. Familiarise yourself with their history, services, and what makes them special. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Food & Beverage Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your ability to delegate tasks and motivate others.
✨Demonstrate Your Customer Service Skills
Since this role is front of house, be ready to discuss how you ensure exceptional customer service. Think of specific instances where you went above and beyond for a customer, and be prepared to share these stories during the interview.
✨Be Ready for Practical Scenarios
Expect some situational questions that test your problem-solving skills in a busy environment. Practice responding to scenarios like handling a difficult customer or managing a busy shift. This will help you demonstrate your quick thinking and adaptability.
