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- Tasks: Assist with daily operations at the station, including café, shop, and events.
- Company: Join the Ffestiniog and Welsh Highland Railways, a top tourist attraction in North Wales.
- Benefits: Flexible shifts, paid holidays, pension scheme, and travel perks.
- Why this job: Be part of a vibrant team creating an exciting hub for visitors and locals.
- Qualifications: Enthusiasm for hospitality, good communication skills, and a willingness to learn.
- Other info: Bilingual Welsh speakers preferred; full training provided.
The predicted salary is between 1040 - 1248 £ per month.
The Ffestiniog and Welsh Highland Railways are at the heart of the Snowdonia National Park and a major tourist attraction in North Wales. Our station building at Caernarfon provides an exciting opportunity to provide state-of-the-art facilities to our visitors. We are now recruiting for the team to run the station in 2026.
We are looking for enthusiastic people to assist with the day-to-day operations at the Station, including serving in the Café, Shop & Ticket Office and delivering events. This is an exciting opportunity to be part of the team developing the facility into a dynamic, thriving café, retail and events space; creating a vibrant hub both for visitors to the railways and the local community.
The successful candidates will have an enthusiasm for working in the hospitality, catering or tourism industries and a willingness to learn, develop and contribute to the team. Previous experience in a customer service role would be an advantage but full training will be provided. This is a predominantly Welsh speaking area and the Company operates a bilingual policy. The ability to write and converse in Welsh is therefore highly desirable for these posts.
You will be expected to undertake any and all tasks at the station as required; therefore, a willingness to work flexibly is required.
Core Skills:- Assist with the day-to-day operations at the Station, including serving in the Café, Shop & Ticket Office and delivering events.
- Enthusiasm for working in the hospitality, catering or tourism industry.
- Front of House position with good communication skills and a cheerful disposition.
- Good levels of numeracy, literacy and IT skills.
- A willingness to learn new skills.
- A good team player with a willingness and enthusiasm for joining in with events and to be flexible and adaptable to any task set.
- A basic knowledge and understanding of food and kitchen hygiene would be an advantage.
- Knowledge of the railways, their passengers and the local area would be an advantage.
Applicants for these positions must have the right to work in the UK.
Benefits:- Seasonal contract from 23rd March 2026 to the 1st November 2026, with the possibility of extension to the start of January 2027.
- Flexible shifts to suit candidate: approx. 24 hours (3 to 4 days) per week, weekdays and weekends; or weekends and school holidays.
- The pro rata equivalent of 28 days paid holiday, inclusive of all bank and public holidays.
- Enrolment into the company pension scheme after a qualifying period.
- Opportunities for training and progression.
- Travel benefits on the Ffestiniog and Welsh Highland Railways and staff discounts in shops and cafes.
Caernarfon Station Team Assistant employer: Festiniog Railway Company
Contact Detail:
Festiniog Railway Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caernarfon Station Team Assistant
✨Tip Number 1
Get to know the company! Research the Ffestiniog and Welsh Highland Railways, their values, and what makes them tick. This will help you tailor your approach and show genuine interest when you chat with them.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at local events. They can give you insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Practice your customer service skills! Since this role is all about hospitality and tourism, think of scenarios where you can showcase your cheerful disposition and problem-solving abilities. Role-play with friends if you need to!
✨Tip Number 4
Be flexible and ready to learn! Show that you're adaptable and eager to take on any task at the station. Highlighting your willingness to dive into different roles will make you stand out as a team player.
We think you need these skills to ace Caernarfon Station Team Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality and tourism shine through. We want to see that you're excited about the opportunity to work at Caernarfon Station and contribute to creating a vibrant hub for visitors and the local community.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. If you've worked in customer service or have any knowledge of food hygiene, mention it! We love seeing how your background fits with what we're looking for.
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use simple language and avoid jargon to ensure we can easily understand your qualifications and enthusiasm.
Apply Through Our Website: Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy to do!
How to prepare for a job interview at Festiniog Railway Company
✨Know the Company and Its Values
Before your interview, take some time to research the Ffestiniog and Welsh Highland Railways. Understand their mission, values, and what makes them a top tourist attraction in North Wales. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Show Your Enthusiasm for Hospitality
Since this role is all about customer service in a vibrant café and retail environment, be sure to express your passion for working in hospitality and tourism. Share any relevant experiences or stories that highlight your enthusiasm and willingness to learn, as this will resonate well with the interviewers.
✨Brush Up on Your Welsh Skills
Given that this is a predominantly Welsh-speaking area, if you have any Welsh language skills, make sure to mention them during the interview. Even if you're not fluent, showing a willingness to learn the language can demonstrate your commitment to the local community and enhance your appeal as a candidate.
✨Be Ready to Discuss Flexibility
The job requires a flexible approach to various tasks at the station. Prepare examples of times when you've adapted to changing situations or taken on different roles in previous jobs. This will illustrate your ability to be a team player and your readiness to contribute to the dynamic environment at the station.
