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- Tasks: Assist with bookings, greet customers, and provide information in a vibrant railway setting.
- Company: Join the Ffestiniog and Welsh Highland Railways, a beloved heritage railway in Snowdonia.
- Benefits: Enjoy flexible shifts, paid holidays, travel perks, and staff discounts.
- Why this job: Be part of a fun team and create memorable experiences for visitors.
- Qualifications: Good communication skills, numeracy, and computer literacy are essential.
- Other info: Full training provided; no prior experience necessary!
The predicted salary is between 10 - 12 £ per hour.
The Ffestiniog and Welsh Highland Railways are two of the UK's most popular heritage railways, located in the heart of picturesque Snowdonia. We operate trains daily from late March to the end of October.
We are looking for a hardworking, enthusiastic individual to join our team working in our Porthmadog Booking Office.
We can offer you:
- National Living / Minimum Wage for age
- Seasonal contract from 21st March 2026 to 31st October
- Flexible shifts to suit candidate: minimum 2 days per week, maximum 5 days per week, weekdays and weekends; or weekends and school holidays
- The pro rata equivalent of 28 days paid holiday, inclusive of all bank and public holidays
- Enrolment into the company pension scheme after a qualifying period
- Travel benefits on the Ffestiniog and Welsh Highland Railways and staff discounts in shops and cafes
This is predominately an administrative post, with duties including taking bookings by telephone, processing bookings and answering enquiries face to face, by telephone and by email. Counter duties to include greeting customers, selling tickets and giving information will also be included therefore experience of cash handling would be beneficial. Experience of working in a similar role would be an advantage but not essential as full training will be provided, however candidates must be familiar with working with computer systems and email.
Core Skills:
- Must be numerate, literate and have good computer skills
- 'Front of House' position so good communication skills and a cheerful disposition are essential
- Experience of working in an administrative role is desirable
- Smart appearance following dress code
- The ability to speak Welsh would be an advantage as would knowledge of the railways and their passengers; and the local area
Applicants for these positions must have the existing right to work in the UK.
Booking Office Assistant employer: Festiniog Railway Company
Contact Detail:
Festiniog Railway Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Office Assistant
✨Tip Number 1
Get to know the company! Research the Ffestiniog and Welsh Highland Railways, their history, and what makes them special. This will help you stand out in interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since this is a front-of-house position, being able to engage with customers cheerfully is key. Try role-playing common customer interactions with friends or family to build your confidence.
✨Tip Number 3
Show off your computer skills! Brush up on any software you might use in the role, like booking systems or email platforms. Being tech-savvy will make you a more attractive candidate.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and makes it easier for us to keep track of your application.
We think you need these skills to ace Booking Office Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team at the Ffestiniog and Welsh Highland Railways. A bit of personality can go a long way!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or administrative roles. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us get a good sense of who you are and what you can bring to the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Festiniog Railway Company
✨Know the Railways
Familiarise yourself with the Ffestiniog and Welsh Highland Railways. Understand their history, services, and what makes them special. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this is a front-of-house position, practice your communication skills. Be ready to demonstrate how you would greet customers and handle enquiries. A cheerful disposition goes a long way, so let your personality shine through!
✨Brush Up on Your Admin Skills
As the role involves administrative tasks, make sure you're comfortable with computer systems and email. You might be asked about your experience with cash handling, so think of examples from past roles where you've managed transactions or bookings.
✨Dress to Impress
First impressions matter! Make sure you adhere to a smart dress code for the interview. This shows that you take the opportunity seriously and are ready to represent the company well in a customer-facing role.
