At a Glance
- Tasks: Provide hands-on IT support, troubleshoot hardware and software issues across various locations.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting long-term project with travel opportunities across the UK.
- Why this job: Make a real difference by supporting critical systems and helping users directly.
- Qualifications: Experience in IT support roles and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
Are you an experienced IT Support professional who enjoys hands‑on troubleshooting, working directly with users and resolving hardware and software incidents across different locations?
We are looking for
IT Field Service Engineers / On‑Site Support Engineers to join a long‑term project providing on‑site and field‑based IT support across the UK.
Locations
Northampton / Doncaster / Field‑based across the UK
As an IT Field Service Engineer, you will provide on‑site technical support, resolving incidents and service requests that require physical intervention.
You will also support remote sites and participate in planned IMACD activities across different client locations.
Your responsibilities will include
- Providing on‑site IT support at dedicated client locations in Northampton and Doncaster.
- Resolving incidents and service requests at remote client sites across the UK.
- Providing Field Engineering and Remote Hands support.
- Diagnosing and resolving hardware and software incidents.
- Performing hardware maintenance according to client requirements.
- Performing software maintenance and troubleshooting.
- Supporting workstation and distributed server equipment.
- Managing and updating incidents and requests through Service Now.
- Supporting business‑critical systems and prioritising VIP incidents according to agreed SLAs.
- You will also be responsible for planned
Install, Move, Add, Change and Disposal (IMACD) activities, including
- Installation of new IT equipment and components.
- Movement and relocation of existing equipment.
- Connection and configuration of devices and peripherals.
- Reception and transfer of equipment between sites.
- Reinstallation and adaptation of equipment at new locations.
- Deployment of the client‑provided corporate image and application packages.
- Registration and configuration of equipment within the corporate network.
- Ensuring devices are fully configured and ready for use.
The role will include support for
Weigh Bridge Systems located across the UK.
These systems are connected to weighing scales used at operational sites and are considered business‑critical. Any incident affecting these systems must therefore be handled as a
VIP priority incident .
Qualifications
- Previous experience as an
IT Field Service Engineer, Desktop Support Engineer, On‑Site Support Engineer or similar role .
- Strong hands‑on troubleshooting skills in workstation environments.
- Experience diagnosing and resolving hardware and software issues .
- Experience with IT equipment installation, replacement and configuration.
- Previous exposure to
IMACD activities .
- Experience working with ITSM/ticketing environments such as
Service Now .
- Ability to provide Remote Hands support to other technical teams.
- Ability to work independently and manage incidents across multiple client locations.
- Good communication and customer‑facing skills.
- Flexibility to travel to client sites when required.
The standard service window is
Monday to Friday | 09:00-17:00
Excluding UK public holidays.
Emergency support outside normal working hours may occasionally be required and will be agreed in advance.
If you have experience in
Field IT Support, Desktop Support, Hardware Break/Fix or On‑Site IT Services and are looking for a hands‑on role within a long‑term project, we’d love to hear from you.
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On-Site Support Engineer – UK in Northampton employer: Fervimax Group
Join a dynamic team as an On-Site Support Engineer, where your expertise in IT support will be valued and rewarded. With a strong focus on employee growth, we offer comprehensive training and development opportunities, fostering a collaborative work culture that prioritises innovation and teamwork. Located across the UK, including Northampton and Doncaster, you will enjoy the flexibility of field-based work while contributing to critical projects that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Support Engineer – UK in Northampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fervimax Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fervimax Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fervimax Group!
✨Direct Apply to Fervimax Group
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We think you need these skills to ace On-Site Support Engineer – UK in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fervimax Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fervimax Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fervimax Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
