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- Tasks: Support patients through their health journeys with expert guidance and empathetic care.
- Company: Fertifa, a pioneering health-tech company focused on inclusive healthcare.
- Benefits: Hybrid working, competitive salary, generous holiday, and a ÂŁ1k learning budget.
- Other info: Join a supportive team that values innovation and personal growth.
- Why this job: Make a real impact in people's lives while working in a dynamic, mission-driven team.
- Qualifications: 2+ years in a relevant clinical field and a valid professional registration.
The predicted salary is between 40000 - 50000 ÂŁ per year.
The Company: Fertifa is a leading provider of employee benefits, covering all underserved areas of healthcare. Our mission is to make personal healthcare accessible for all individuals, regardless of gender, sexual orientation, age, or relationship status. We have a long-standing legacy of providing reproductive health and neurodiversity clinical support to global Enterprises and SMEs alike. Today, our services extend across fertility and family-forming, maternity and non-urgent infant care, menopause, women’s and men’s reproductive health, neurodiversity, mental wellbeing and lifestyle health, offering clinical and wellbeing support, educational resources, and financial assistance, all through our Fertifa app.
The Role: This is an exciting opportunity to join the clinical team at Fertifa, a fast-growing health-tech making a real impact in people’s lives. As a Clinical Advisor, you will be the primary clinical point of contact for patients navigating the journeys through one of our clinical pathways. You will provide support for their wellbeing and ensure they feel listened to, “seen” and “heard” by offering objective clinically-informed expert guidance, navigational advice, interpret clinical results where relevant and offer empathetic support to help patients make informed decisions about their treatment journeys.
Key Responsibilities:
- Conduct discovery video calls within your area of expertise, helping patients understand investigation and treatment pathways and next steps.
- Act as the primary point of contact for patient inquiries across all health pathways, including those outside your primary expertise (training provided).
- If applicable, interpret and discuss test results, treatment plans, and follow up options with patients in a clear, actionable manner.
- Offer professional, empathetic support to individuals navigating complex health journeys.
- Manage app and email inquiries professionally, delivering informed, patient centred and timely responses.
- Document patient interactions, treatments and outcomes accurately, maintaining the highest standards of record keeping and confidentiality.
Operational Focus:
- Serve as a subject matter expert for the wider team, providing guidance on complex queries related to your specific pathway.
- Contribute to the development of digital tools and services, ensuring a supportive, innovative, and efficient patient journey.
- Create educational content, run webinars, and facilitate teaching sessions on area of expertise and broader health topics.
- Work with partner clinics and diagnostic providers to ensure a seamless patient experience.
Skills and Attributes:
- You are an established clinical professional in your field, able to explain complex procedures and terminology with warmth and clarity.
- A proactive desire to learn and advise on pathways outside of your primary background.
- Deeply empathetic with the ability to support patients through sensitive and often stressful health journeys.
- Comfortable working in a fast-paced digital environment.
- Exceptional verbal and written communication skills for both patient-facing and corporate facing interactions.
Qualifications & Experience:
- Essential: A minimum of 2 years’ specialism in one of the following areas: Neurodiversity, Mental Health, Men’s Reproductive Health, Menopause, Fertility, Infant/Paediatric Care or Lifestyle Health.
- Must hold a valid registration with a relevant professional body.
- Proven experience in patient-facing consultations.
- Strong IT skills and use of digital/software tools for BAU and productivity.
What we offer:
- Competitive salary
- Hybrid working (in the office 3 days per week)
- 25 days’ holiday + UK bank holidays per annum
- Comprehensive healthcare cash plan
- Enhanced family-forming, fertility, menopause, women's health and men's health policies
- Team socials
- ÂŁ1k learning budget per year, post probation
We are an inclusive and supportive employer, with a great team spirit. We are all passionate about our work and the business - and we also know how to have fun!
Being an equal opportunity employer, all applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status.
Clinical Advisor in London employer: Fertifa
Contact Detail:
Fertifa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Advisor in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fertifa on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Research Fertifa’s mission and values, and think about how your experience aligns with their goals. Be ready to share specific examples of how you've made an impact in your previous roles.
✨Tip Number 3
Show off your passion! During interviews, express why you’re excited about the role of Clinical Advisor and how you can contribute to making healthcare accessible for everyone. Your enthusiasm can set you apart!
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds.
We think you need these skills to ace Clinical Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Clinical Advisor role. Highlight your clinical expertise and any relevant patient-facing experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about transforming employer-funded healthcare. Share personal anecdotes or experiences that connect you to our mission at Fertifa.
Showcase Your Communication Skills: Since this role involves a lot of patient interaction, demonstrate your exceptional verbal and written communication skills in your application. We want to see how you can explain complex information clearly and empathetically.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fertifa
✨Know Your Stuff
Make sure you brush up on the key areas of expertise mentioned in the job description, like neurodiversity, fertility, and mental health. Be ready to discuss your experience and how it relates to the role, as well as any recent developments in these fields.
✨Show Empathy
As a Clinical Advisor, empathy is crucial. Prepare examples of how you've supported patients through challenging situations. Think about how you can convey warmth and understanding during the interview, as this will resonate with the values of Fertifa.
✨Be Proactive
Fertifa is looking for someone who takes initiative. Come prepared with ideas on how you could contribute to their mission of making healthcare accessible. This could include suggestions for educational content or ways to improve patient interactions.
✨Practice Communication Skills
Since you'll be interacting with patients and colleagues alike, practice explaining complex medical concepts in simple terms. You might even want to do a mock interview with a friend to refine your verbal communication skills and ensure clarity.