At a Glance
- Tasks: Provide technical support and maintain IT systems for a global team.
- Company: Ferring Pharmaceuticals, dedicated to improving lives through innovative healthcare solutions.
- Benefits: Inclusive family support policies, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities for international travel and collaboration.
- Why this job: Join a mission-driven team making a real difference in people's lives.
- Qualifications: Experience in IT support, especially with Microsoft 365; proactive problem-solving skills.
The predicted salary is between 27000 - 33000 £ per year.
At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.
We are seeking a reliable and proactive IT Support Specialist to provide day-to-day technical support across the business. The role involves maintaining IT systems, supporting end users, and ensuring the smooth operation of hardware, software, and network infrastructure. Experience with Microsoft 365 is essential, and knowledge of Microsoft Dynamics 365 Business Central, Power BI, and finance processes would be advantageous.
Your day at Ferring:
- Provide first- and second-line IT support to onsite and remote users, resolving hardware, software, and connectivity issues.
- Set up, configure, and maintain end-user devices including PCs, laptops, mobile devices, printers, and scanners.
- Support and maintain network infrastructure, including LAN/Wi-Fi environments, routers, and switches.
- Administer Microsoft 365 user accounts, permissions, and security settings.
- Perform system updates, backups, preventive maintenance, and technical troubleshooting.
- Manage onboarding and offboarding processes, including equipment provisioning and account setup.
- Support business applications, including Microsoft Dynamics 365 Business Central, working closely with finance teams.
- Maintain IT documentation, procedures, and records of incidents and resolutions.
- Coordinate with external IT vendors and support partners, monitoring service quality and resolving escalations.
- Participate in IT projects, system implementations, upgrades, migrations, process improvements, and provide support to international group companies, including occasional travel.
Strong general IT support experience (PC setup, networking, printers). Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Intune is a plus). Good understanding of Windows operating systems. Basic networking knowledge (IP addressing, DNS, DHCP). Strong troubleshooting and problem-solving skills. Excellent communication and user support skills. Experience working with external vendors and service providers. Ability to manage multiple priorities, including operational support and project-based work. Degree or diploma in IT, Computer Science, or a related field (preferred but not essential). Relevant certifications (e.g., Microsoft, CompTIA) are advantageous. Project management qualifications or experience (e.g., PRINCE2, Agile, or equivalent) would be beneficial but are not essential. Experience with Microsoft Dynamics 365 Business Central, Power BI, cloud environments, and IT ticketing systems. Understanding of finance processes and experience supporting IT projects in multi-site and international environments. Customer-focused, proactive, and adaptable professional with strong organizational skills, a continuous improvement mindset, and willingness to travel internationally.
We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.
IT Support Specialist (Fixed Term) employer: Ferring
Ferring Pharmaceuticals is an exceptional employer, offering a dynamic and entrepreneurial culture that empowers employees to thrive in their roles. With a strong focus on innovation in the Uro-Oncology field, employees benefit from meaningful work that directly impacts patient lives, alongside opportunities for professional growth and collaboration with leading experts in the industry. The inclusive support package and commitment to diversity further enhance the workplace experience, making Ferring a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist (Fixed Term)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ferring values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ferring might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ferring!
✨Direct Apply to Ferring
Let's not forget to apply directly through the Ferring website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist (Fixed Term)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ferring.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ferring. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ferring
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
