Senior Manager Customer Insights & Analytics in West Drayton

Based in our offices in Lisbon, Portugal or London, UK, we are looking for a Senior Manager Customer Insights & Analytics. You will be part of the Global Reproductive Medicine (RM) Franchise within Ferring Operations. The position is responsible for driving critical insights for the RM globally, leading primary and secondary market research and delivering competitive intelligence and analysis to shape the global strategies and ensure strong competitive execution.

This role is a core member of and interacts daily with the RM Franchise team to understand product strategy and objectives for both the in‑line brands and also pipeline and business development. They also partner with other global functions including Data Management and Analytics, Medical and Market Access as well as markets to gain insights and understanding of market activity and trends, customer engagement, and marketing tactic impact.

Your day at Ferring:

• Leads and manages primary (qualitative and quantitative) research projects to efficiently deliver creative, customer and market‑based input on strategic and tactical business issues, including evaluating, selecting and managing vendors as well as the internal processes to deliver the project.
• Does bespoke analyses of available data to support generation of insights into for example source of business, key opportunities/risks and drivers of market evolution as well as pipeline and business development opportunities.
• Leverages expertise in data analytics, therapeutic area, and deep knowledge of customer and market intelligence to contribute to insight generation.
• Actively participates in brand team meetings and is seen as a trusted partner that helps shape the strategy and impact decision making.
• Synthesizes data from multiple sources and develops realistic, insightful and actionable recommendations for the business stakeholders, and presents the data/recommendations in a coherent, meaningful way.
• Identify information gaps and lead market research to close them and/or suggest implications and next steps.
• Prepare presentations, deliver research findings, derive actionable insights and make strategic recommendations that maximize the long‑term value of the brand.
• Identify, partner with and manage 3rd party CI providers to deliver competitive intelligence supporting global marketing as well as pipeline and portfolio management.
• Works closely with the internal cross‑functional teams (RM Franchise, Operational Excellence, Medical, and Market Access as well as regions and key markets) and represents the RM Customer Insights & Market Research function on key internal business teams and work streams.
• Build and maintain internal network of peers/stakeholders to achieve companywide view of competition, trends and market sizing etc.
• Effectively prioritizes assignments in line with business priorities.

Minimum of a Bachelor of Marketing, Business, Market Research, other Scientific degrees or equivalent; Advanced degree (MBA etc.) is a plus. At least 6-10 years’ experience in market research / business analytics / CI / forecasting / decision analysis. Experience working at global / international / regional level, in pharmaceutical industry and/or consultancy. Therapeutic category knowledge a plus.

Strong knowledge of market research, competitive intelligence, business analysis. Experience in the key functional areas of market research, including design and analysis of primary market research and secondary data analysis, required. Demonstrated experience with Research Vendor selection and management for primary, secondary, Qualitative, Quantitative and sales and performance data required.

Strong analytical & project management skills, as well as strategic marketing. Demonstrated ability to analyze and interpret complex problems/data gathered from a variety of sources and use the data to develop key recommendations. Strong inter‑personal, communication and presentation skills. Ability to communicate and present insights based on data analytics. Strong collaboration skills and ability to work in a matrixed environment.

Ability to work in a fast‑paced environment, balance multiple projects simultaneously and work independently to deliver timely and accurate information and analyses. Intellectually curious with a growth mindset. Fluent in English. Strong, concise and impactful written and verbal communication skills. Preferably a sound knowledge of another language.

What you will need to succeed:

• Ability to work independently.
• Strategic mindset balanced with ability to execute operational activities.
• Ability to build relationships and engage with all stakeholders.
• Strong business and results orientation.
• Exceptional communication and influencing skills.
• An autonomous, hands‑on, energetic, assertive, proactive, self‑aware, solution‑oriented personality.
• Strong interpersonal skills.
• Problem solving.
• Project management.

People come first at Ferring. Family is at the heart of Ferring and fertility is personal to us. We see everyday the hope and joy of being able to start a family among our colleagues, friends and wider society and we strive to improve the fertility journey. We recognise that this journey is unique, often complex and support all families in their journey to becoming parents.

Our inclusive support package – “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role. Subject to a minimum period of employment at Ferring. Parental leave for both birthing and non‑birthing parents. Extended support on family building journey.

Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s Ferring + You.

If our mission and your vision are aligned, please apply! We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.