At a Glance
- Tasks: Provide IT support, maintain systems, and assist with tech projects.
- Company: Ferring Pharmaceuticals, a global leader in reproductive and women's health.
- Benefits: Inclusive family support policies, competitive salary, and career development opportunities.
- Other info: Dynamic work environment with opportunities for international travel.
- Why this job: Make a real difference in people's lives while growing your IT skills.
- Qualifications: Experience in IT support, especially with Microsoft 365; strong problem-solving skills.
The predicted salary is between 30000 - 37000 £ per year.
Job
Description: At Ferring Pharmaceuticals, we help people around the world build families and live better lives.
We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology.
Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.
Every person at Ferring works together to change lives and help people build families.
Our corporate teams offer empowering, innovative, challenging and rewarding careers – we are motivated to make a difference.
To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organisation and as professionals.
Together we can influence the world around us to make life and work better.
Ferring+You We are seeking a reliable and proactive IT Support Specialist to provide day-to-day technical support across the business.
The role involves maintaining IT systems, supporting end users, and ensuring the smooth operation of hardware, software, and network infrastructure.
Experience with Microsoft 365 is essential, and knowledge of Microsoft Dynamics 365 Business Central, Power BI, and finance processes would be advantageous.
In addition to technical support responsibilities, the successful candidate will assist with IT project delivery, manage relationships with external IT vendors and service providers, and be willing to undertake occasional international travel to support group companies and IT initiatives across the wider business.
- Your day at Ferring
- Provide first-and-second-line IT support to onsite and remote users, resolving hardware, software, and connectivity issues.
- Set up, configure, and maintain end-user devices including PCs, laptops, mobile devices, printers, and scanners.
- Support and maintain network infrastructure, including LAN/Wi-Fi environments, routers, and switches.
- Administer Microsoft 365 user accounts, permissions, and security settings.
- Perform system updates, backups, preventive maintenance, and technical troubleshooting.
- Manage onboarding and offboarding processes, including equipment provisioning and account setup.
- Support business applications, including Microsoft Dynamics 365 Business Central, working closely with finance teams.
- Maintain IT documentation, procedures, and records of incidents and resolutions.
- Coordinate with external IT vendors and support partners, monitoring service quality and resolving escalations.
- Participate in IT projects, system implementations, upgrades, migrations, process improvements, and provide support to international group companies, including occasional travel.
Qualifications and Experience
- Strong general IT support experience (PC setup, networking, printers)
- Hands-on experience with Microsoft 365 (Exchange, Teams, Share Point, Intune is a plus)
- Good understanding of Windows operating systems
- Basic networking knowledge (IP addressing, DNS, DHCP)
- Strong troubleshooting and problem-solving skills
- Excellent communication and user support skills
- Experience working with external vendors and service providers
- Ability to manage multiple priorities, including operational support and project-based work
- Degree or diploma in IT, Computer Science, or a related field (preferred but not essential)
- Relevant certifications (e. g., Microsoft, Comp TIA) are advantageous
- Project management qualifications or experience (e. g., PRINCE2, Agile, or equivalent) would be beneficial but are not essential
- Experience with Microsoft Dynamics 365 Business Central, Power BI, cloud environments, and IT ticketing systems
- Understanding of finance processes and experience supporting IT projects in multi-site and international environments
- Customer-focused, proactive, and adaptable professional with strong organizational skills, a continuous improvement mindset, and willingness to travel internationally
Benefits
- Our inclusive support package “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role.
- Subject to a minimum period of employment at Ferring.
- Parental leave for both birthing and non-birthing parents.
- Extended support on family building journey.
People come first at Ferring Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love.
We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.
We believe in everyone’s right to access the best treatment, pioneering into new therapeutic areas, and developing innovative ways to diagnose, treat and prevent diseases.
At Ferring, we’ll give you the tools to shape a career build on purpose. Join us and help People around the world to build families and live better lives.
Learn more at www. ferring. com, or connect with us on Linked In, Instagram, You Tube, Facebook and X.
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IT Support Specialist (Fixed Term) employer: Ferring Holding SA
Ferring Pharmaceuticals is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a focus on employee growth and development, you will have the opportunity to make a significant impact in the Uro-Oncology field while working alongside a dedicated team. The company's commitment to autonomy and strategic initiatives, particularly with the upcoming major launch in 2027, makes this role not only rewarding but also pivotal in shaping the future of healthcare access in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist (Fixed Term)
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Ferring Holding SA that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Specialist (Fixed Term)
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Ferring Holding SA, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Ferring Holding SA can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Ferring Holding SA will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Ferring Holding SA
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Ferring Holding SA. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Ferring Holding SA.
