At a Glance
- Tasks: Manage customer orders and ensure timely processing while collaborating with various departments.
- Company: Join Ferring Pharmaceuticals, a dynamic and innovative biopharmaceutical group.
- Benefits: Enjoy flexible home office options and attractive social benefits in a supportive environment.
- Other info: Be part of a diverse team committed to equal opportunities and mutual respect.
- Why this job: Make a real difference in customer service within the healthcare industry.
- Qualifications: Experience in customer service and strong SAP and Excel skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
- Verantwortlichkeiten
- Tägliche Überwachung und Bearbeitung eingehender Kundenaufträge für Deutschland und Österreich
- Eigenverantwortliche Auftragsabwicklung und Sicherstellung einer termingerechten Bearbeitung
- Pflege und Aktualisierung von Preisvereinbarungen sowie Durchführung von Preisänderungen in SAP
- Bearbeitung von Kundenanfragen, insbesondere zu Sonderaufträgen, individuellen Preisen und Lieferterminen
- Stammdatenpflege in den relevanten Systemen (SAP und LSP)
- Bestellung von Produkten beim Logistikdienstleister sowie Abstimmung mit internen und externen Schnittstellen
- Pflege, Analyse und Aufbereitung von Excel-Dateien, einschließlich der Arbeit mit Makros und komplexen Tabellen
- Enge Zusammenarbeit mit Vertrieb, Supply Chain, Logistik, Finance und weiteren Fachbereichen
- Unterstützung bei der kontinuierlichen Optimierung von Prozessen im Customer Service
- Sicherstellung einer hohen Servicequalität sowie einer professionellen Kundenkommunikation
- Vertretung innerhalb des Customer Service Teams, insbesondere für den deutschen Markt
- Qualifikationen
- Erfolgreich abgeschlossene kaufmännische Ausbildung oder ein Studium
- Erste Berufserfahrung im Customer Service, Vertriebsinnendienst oder in der Auftragsabwicklung, idealerweise in der Pharma-, Healthcare- oder Medizintechnikbranche
- Gute SAP-Kenntnisse, vorzugsweise im Bereich Sales & Distribution (SD), sind von Vorteil
- Sicherer Umgang mit Microsoft Excel; Erfahrung mit Makros oder komplexen Tabellen ist wünschenswert
- Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
- Strukturierte, sorgfältige und selbstständige Arbeitsweise
- Ausgeprägte Kunden- und Serviceorientierung sowie ein hohes Qualitätsbewusstsein
- Organisationstalent und die Fähigkeit, mehrere Aufgaben gleichzeitig zu koordinieren
- Teamfähigkeit, Kommunikationsstärke und eine lösungsorientierte Denkweise
Benefits
People Come first at Ferring.
Verantwortungsvolle, breitgefächerte Tätigkeit in einem wertschätzenden Arbeitsumfeld.
Arbeit in einem expansiven und innovativen Umfeld.
Homeoffice Flexibilität.
Weitere attraktive Social Benefits eines internationalen Unternehmens.
Werden Sie ein Teil der Ferring Familie - umgeben von Mitarbeitenden mit gleicher Mission.
Behind our purpose
There's you.
EEO Statement
Chancengleichheit/Equal Opportunities Ferring ist stolz darauf, ein Arbeitgeber der Chancengleichheit zu sein.
Wir verpflichten uns, allen potenziellen Mitarbeitern (m/w/d) im Rahmen des Einstellungsverfahrens den gleichen Zugang zu Beschäftigungsmöglichkeiten zu bieten.
Ferring erfüllt und unterstützt alle nationalen und lokalen Gesetze in Bezug auf Antidiskriminierung.
Ferring is proud to be an equal opportunity employer.
We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.
Ferring complies with and supports all national and local laws regarding anti-discrimination.
Datenverarbeitung/Data Processing
Alle Daten werden gemäß den Compliance-Richtlinien der Gruppe behandelt.
Weitere Informationen können in der Recruiting - Datenschutzerklärung gefunden werden.
All data is handled in accordance with the Group's compliance guidelines.
Further information can be found in the Recruiting - Privacy Policy.
Location
Ferring Austria - Ferring Pharmaceuticals a privately owned, research-driven, specialty biopharmaceutical group committed to building families and helping people live better lives.
Customer Service Specialist (m/w/d) employer: Ferring Holding SA
Ferring Pharmaceuticals is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a focus on employee growth and development, you will have the opportunity to make a significant impact in the Uro-Oncology field while working alongside a dedicated team. The company's commitment to autonomy and strategic initiatives, particularly with the upcoming major launch in 2027, makes this role not only rewarding but also pivotal in shaping the future of healthcare access in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist (m/w/d)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ferring Holding SA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ferring Holding SA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist (m/w/d)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ferring Holding SA:Your cover letter is your chance to shine! Tell us why you want to work at Ferring Holding SA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ferring Holding SA!
How to prepare for a job interview at Ferring Holding SA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
