HR Representative in London

We're looking for an organised and customer-focused HR Administrator to join our HR Shared Services team, supporting employees and managers across Ferrero UK & Ireland. As a key member of the team, you'll help deliver a seamless employee experience by providing high-quality HR administration, payroll support and guidance throughout the employee lifecycle.

This role offers excellent exposure to a broad range of HR activities, from onboarding and employee changes to payroll administration, reporting and HR systems. Working closely with colleagues across the People & Organisation function, you'll play an important role in ensuring our HR processes run efficiently, accurately and in line with company policies and legal requirements.

As an HR Administrator within our HR Shared Services team, you will play a vital role in delivering a seamless and professional HR service across Ferrero UK & Ireland. Acting as a key point of contact for employees and managers, you will support a wide range of HR activities throughout the employee lifecycle, ensuring all processes are completed accurately, efficiently and in line with company policies and legal requirements.

• You will be responsible for preparing contracts, employment letters and HR correspondence.
• Supporting onboarding activities for new starters.
• Administering employee lifecycle changes such as promotions, transfers and leavers.
• Maintaining accurate employee records within SAP HR and associated systems.
• Working closely with Payroll to ensure employee data and monthly changes are processed accurately and within agreed deadlines.

Alongside your administration responsibilities, you will support employee queries through various channels, including email, phone and ticketing systems, providing a positive customer experience and ensuring service level agreements are consistently achieved. You will also contribute to HR reporting, audits, benefits administration, family leave processes, long service awards and continuous improvement initiatives that help enhance the efficiency and effectiveness of our HR Shared Services function.

This role offers excellent exposure to a broad range of HR activities, making it an ideal opportunity for someone looking to develop their HR career within a fast-paced, international organisation.

You are an organised, detail-oriented and customer-focused HR professional who enjoys working in a fast-paced environment and takes pride in delivering a high-quality service. You have previous administrative experience, ideally within HR, Payroll or a Shared Services environment, and are comfortable managing multiple priorities while maintaining a high level of accuracy.

You enjoy problem-solving, building relationships and supporting employees through different stages of their employment journey. Experience working with HR systems, particularly SAP HR, would be advantageous, alongside a good understanding of HR processes and employment administration. You may already be studying towards a CIPD qualification or be looking to further develop your HR knowledge and experience.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.