At a Glance
- Tasks: Drive growth in Ferrero's chilled and frozen categories through strategic insights and customer collaboration.
- Company: Join Ferrero, a global leader in sweet-packaged foods with iconic brands.
- Benefits: Enjoy a supportive work culture, competitive perks, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Be a key player in shaping category strategies and making a real impact on the market.
- Qualifications: FMCG experience, strong analytical skills, and a passion for category growth.
The predicted salary is between 50000 - 65000 £ per year.
About the Role: We are looking for a strategic and experienced Customer Category Controller to drive growth across Ferrero's chilled and frozen categories, including Chilled Desserts, Ice Cream and Frozen Bakery. Covering the UK and Ireland, this role spans grocery, wholesale and out-of-home channels, requiring both a strong strategic mindset and the ability to define channel-led approaches. You will act as a trusted advisor to customers and an influential partner internally, providing objective, insight-led category guidance that supports both category and brand growth. Working closely with Customer Category, Trade Marketing, Sales and Area teams, you will play a pivotal role in shaping our category strategy and strengthening our customer partnerships. This role is central to unlocking growth through improved distribution, enhanced shelf presence and stronger customer collaboration, while leading key initiatives such as range reviews and in-store category transformations.
Main Responsibilities: You will lead the development of deep category, shopper and consumer insight, translating complex data into clear, actionable recommendations that drive performance across customers and the wider market. This includes continuously monitoring category trends, identifying risks and opportunities, and evolving reporting to support decision-making. You will build and maintain strong, strategic relationships with key grocery, wholesale and OOH customers, acting as a credible and independent partner to drive category growth. Through day-to-day engagement and key moments such as range reviews, you will deliver compelling category stories and ensure alignment across internal teams, while representing the voice of the customer within Ferrero.
A key part of the role is shaping category strategy and execution. You will lead and support range reviews, identify opportunities to improve distribution and shelf share, and develop joint business plans with customers. You will influence innovation and new product development by leveraging insight, while identifying opportunities to create new category segments and drive future growth. You will also champion point-of-purchase vision and merchandising standards, leading major in-store changes that enhance the shopper experience and strengthen category performance. Alongside this, you will contribute to building a high-performing team environment, supporting capability development and driving strong collaboration across functions.
About You: You bring strong FMCG experience, ideally within frozen or chilled categories, along with a proven ability to influence stakeholders and build lasting customer relationships. You are highly analytical, with the ability to interpret data from sources such as Nielsen, Circana or Kantar, and translate it into compelling, insight-led stories that drive action. You are comfortable operating in a fast-paced, evolving environment, balancing multiple priorities while maintaining a clear strategic focus. Your strong communication and influencing skills enable you to work effectively across cross-functional teams and engage senior stakeholders with confidence. You are proficient in Microsoft Excel and bring a structured, data-driven approach to problem solving, combined with strong storytelling capability. Experience in new product development, innovation pipelines or bringing brands to market would be advantageous. Above all, you are collaborative, adaptable and commercially driven, with a genuine passion for category growth and delivering impactful results for both customers and the business.
Our Benefits & Perks: Careers with caring built in - discover our benefits here.
About Ferrero: Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world's largest sweet-packaged food companies, with many iconic brands sold in countries all over the world.
DE&I at Ferrero: Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Customer Category Controller - Ice Cream in London employer: Ferrero
Ferrero is an exceptional employer that fosters a collaborative and inclusive work culture, empowering employees to thrive both personally and professionally. With a strong focus on career development and a commitment to diversity, Ferrero offers unique opportunities for growth within the dynamic FMCG sector, particularly in the chilled and frozen categories across the UK and Ireland. Employees benefit from a supportive environment that values insight-driven strategies and encourages innovation, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Category Controller - Ice Cream in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Ferrero or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into Ferrero's products and market strategies. Show us you know your stuff about the chilled and frozen categories, and be ready to discuss how you can drive growth!
✨Tip Number 3
Practice your storytelling skills! We love candidates who can turn data into compelling narratives. Think about how you can present insights from your past experiences that align with the role of Customer Category Controller.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Ferrero family.
We think you need these skills to ace Customer Category Controller - Ice Cream in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Category Controller. Highlight your FMCG experience, especially in chilled or frozen categories, and showcase how you've influenced stakeholders and built customer relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story! Use it to explain why you're passionate about category growth and how your analytical skills can translate data into actionable insights that drive performance.
Showcase Your Data Skills:Since this role requires strong analytical abilities, be sure to mention your proficiency with tools like Excel and your experience interpreting data from sources like Nielsen or Kantar. Give examples of how you've used data to shape strategies.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Ferrero
✨Know Your Categories
Before the interview, dive deep into the chilled and frozen categories, especially ice cream. Familiarise yourself with current trends, key players, and consumer preferences. This will help you speak confidently about how you can drive growth in these areas.
✨Data is Your Best Friend
Brush up on your analytical skills! Be prepared to discuss how you've used data from sources like Nielsen or Kantar in past roles. Think of specific examples where your insights led to actionable recommendations that improved performance.
✨Build Relationships
Think about how you’ve built strong relationships with customers in the past. Be ready to share stories that highlight your ability to influence stakeholders and collaborate across teams. This role is all about partnership, so show them you’re a team player!
✨Showcase Your Strategic Mindset
Prepare to discuss your approach to developing category strategies. Think of examples where you’ve shaped a strategy based on market insights or customer needs. Highlight your ability to balance multiple priorities while keeping a clear focus on growth.
