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- Tasks: Shape customer supply chain performance and enhance service levels through collaboration.
- Company: Join Ferrero, a global leader in sweet-packaged foods with iconic brands.
- Benefits: Enjoy a supportive culture, career growth, and diverse opportunities.
- Why this job: Make a real impact on customer experience and supply chain excellence.
- Qualifications: 18 months in FMCG supply chain, strong analytical skills, and relationship-building abilities.
- Other info: Dynamic role with training provided and a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
About the Role: The CPFR Manager role is an exciting opportunity to play a pivotal role in shaping customer supply chain performance. Sitting at the heart of the commercial and supply chain interface, you'll work closely with major customers and internal teams to align forecasts, improve availability, and deliver outstanding service. You'll be a key connector—bringing together insight, collaboration, and execution to support excellent on-shelf availability and a seamless end-to-end customer experience. This role offers real visibility, strong stakeholder exposure, and the chance to make a tangible impact across a diverse portfolio of accounts.
Main Responsibilities: In this role, you will build strong, collaborative relationships with customer supply chain teams and internal sales colleagues, working together to continuously improve service levels and forecast accuracy. You will drive forecasting excellence by aligning demand and supply plans with customer needs across short-, mid- and long-term horizons, while collaborating cross-functionally to ensure a smooth and efficient order-to-delivery process. Where appropriate, you will spend time in customer head offices to strengthen alignment, partnership, and joint ways of working. You will also lead customer service improvement initiatives, identifying opportunities and delivering projects that enhance performance and customer satisfaction. Acting as a trusted partner to customers and internal stakeholders alike, you will champion long-term relationships built on trust, clear communication, and shared objectives, ensuring customer service excellence remains central to everything you do.
About You: We are looking for a confident relationship builder with strong influencing skills and the ability to operate effectively across internal and external stakeholders. You will bring at least 18 months' experience within an FMCG Customer Supply Chain environment, managing large accounts and delivering measurable improvements, alongside a solid understanding of supply chain operations, forecasting, sales processes, and category management. You will be highly analytical and data-driven, with advanced PC skills, particularly in Excel and PowerPoint, and a continuous improvement mindset. SAP experience is desirable but not essential, as training will be provided. Due to the territory-based nature of the role, a valid UK driving licence is required, or the ability to travel independently between locations.
Careers with caring built in - discover our benefits here.
About Ferrero: Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world's largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more at ferrero.com.
DE&I at Ferrero: Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
CPFR (Collaborative Planning, Forecasting & Replenishment) Manager in London employer: Ferrero International S.A.
Contact Detail:
Ferrero International S.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CPFR (Collaborative Planning, Forecasting & Replenishment) Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it relates to the CPFR role. Focus on your achievements in supply chain management and how you’ve improved service levels in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get clicking and let’s get you that CPFR Manager role!
We think you need these skills to ace CPFR (Collaborative Planning, Forecasting & Replenishment) Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CPFR Manager role. Highlight your experience in FMCG supply chain environments and any relevant achievements that showcase your forecasting and relationship-building skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved service levels or forecast accuracy in previous positions, and don’t forget to show your enthusiasm for working with us at Ferrero!
Showcase Your Analytical Skills: Since this role is highly analytical, make sure to mention your advanced Excel and PowerPoint skills. If you have experience with data-driven decision-making, give us some examples to illustrate your capabilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Ferrero International S.A.
✨Know Your Supply Chain Stuff
Make sure you brush up on your supply chain knowledge, especially in the FMCG sector. Understand the key concepts of forecasting and replenishment, and be ready to discuss how you've applied these in past roles. This will show that you're not just familiar with the terms but can also bring real value to the table.
✨Build Relationships Before You Even Start
Since this role is all about collaboration, think about how you can demonstrate your relationship-building skills during the interview. Prepare examples of how you've successfully worked with both internal teams and external customers to improve service levels. This will highlight your ability to connect and influence others.
✨Data-Driven Decision Making
Be prepared to talk about how you've used data to drive decisions in your previous roles. Bring specific examples of how your analytical skills have led to improved forecasting accuracy or enhanced customer satisfaction. This will show that you’re not just a people person but also someone who can leverage data effectively.
✨Show Your Continuous Improvement Mindset
Think of instances where you've identified opportunities for improvement in processes or service delivery. Be ready to discuss how you implemented changes and the impact they had. This will demonstrate your proactive approach and commitment to excellence, which is crucial for the CPFR Manager role.
