At a Glance
- Tasks: Assist customers via phone and email, providing solutions and support.
- Company: Join a leading logistics company focused on service excellence.
- Benefits: 28 days annual leave, staff discounts, and a pension scheme.
- Other info: Dynamic office environment with opportunities for personal and professional development.
- Why this job: Be part of a supportive team that values your growth and wellbeing.
- Qualifications: Experience in customer service and a passion for problem-solving.
The predicted salary is between 22000 - 26000 £ per year.
Comprising over 77 Distribution Centres across 8 countries, Alliance Automotive Logistics stands as the pivotal distribution arm of Alliance Automotive Group and has rooted its reputation on the principles of service excellence, its mission to cultivate and nurture enduring partnerships with its extensive clientele and suppliers, and aiming to provide sustained value and reliability in all its operations.
Specialising in providing an unparalleled range of logistical solutions and delivering over 250,000 parts to garages and repair centres throughout Europe, Alliance Automotive Logistics guarantee that garages and fast-fit centres can repair and maintain their customers' vehicles as quickly and efficiently as possible.
We are looking for new Customer Service Advisors to join our team in Rotherham! This is an office based role, so please ensure that you can reliably commute to: NAPA Way, Rotherham, S668PU.
WHO ARE WE LOOKING FOR?
We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company. Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times. The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers. No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!
WHAT WILL YOU BE DOING?
- Answering inbound phone calls and emails from customers
- Responding to voicemails and managing social media interactions
- Product advice for vehicle components (training given)
- Handling pre-sale and post-sale customer service enquiries
- General office duties
- Liaising with suppliers, couriers and other departments in support of our customers
Shifts are Monday to Friday, 8am to 5pm, with 1 hour of breaks.
WHAT’S IT LIKE WORKING WITH US?
Well, 92% of our team believe that someone at work cares about their wellbeing, with 96% feeling they have been able to learn something new and do what they do best. We want to reward our team for their hard work, so we are constantly looking at new ways to give back and acknowledge the efforts made each day, please see some of the advantages we offer to our team:
- Shifts are Monday to Friday, 8am to 5pm, with 1 hour of breaks
- 28 days annual leave (5.6 weeks)
- Staff discount available across our full range of products
- Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
- Free onsite parking available 7-days a week
- Secure bike storage for any cyclists among you
- Company pension scheme
So, if you’d like a new challenge and you think you'd be a good fit for our team, we'd love to hear from you!
Customer Service Advisor in Hellaby employer: Ferraris Piston Service Ltd
Alliance Automotive Logistics is an exceptional employer, offering a supportive work culture where 92% of employees feel valued and cared for. Located in Rotherham, the company provides comprehensive training for Customer Service Advisors, ensuring personal and professional growth while enjoying benefits like 28 days of annual leave, staff discounts, and a company pension scheme. Join a dynamic team dedicated to delivering outstanding customer experiences in a thriving logistics environment.
Contact Details:
Ferraris Piston Service Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hellaby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ferraris Piston Service Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ferraris Piston Service Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Hellaby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ferraris Piston Service Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Ferraris Piston Service Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ferraris Piston Service Ltd!
How to prepare for a job interview at Ferraris Piston Service Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
