At a Glance
- Tasks: Support the Global Account Manager in managing a large customer and various operational activities.
- Company: Join Ferrari Group, a leader in luxury logistics and freight forwarding.
- Benefits: Full-time role with opportunities for travel and career advancement.
- Other info: Diverse and inclusive workplace with a focus on high service quality.
- Why this job: Be part of a prestigious brand and make an impact in the luxury industry.
- Qualifications: 6-10 years in transport operations or customer service; luxury industry knowledge is a plus.
Contribute to the management & development of a large customer of Ferrari by supporting the Global Accounts Manager in charge.
Location: London. Wished start: Q1 2026. Recruitment process: interview process => mid-Nov to Mid-Dec, target => decision made before year-end.
The Deputy will work alongside the Global Account Manager on all activities (shipping, warehousing, event management, other services) and geographical areas of the customer. Double reporting line: Director of Global Accounts and the GAM.
Responsibilities:
- Work with the Global Account Manager and the countries of operations.
- Support the GAM on daily business/operations (escalation point).
- Manage analytics and quantitative aspects (rates, performance KPIs, flow analyses).
- Support the GAM, tender team and the countries on RFQs and commercial activities.
- Contribute to the preparation of communication materials.
- Contribute to event management execution.
- Be a recognised and trusted speaking partner for the teams across Ferrari’s network.
- Substitute the GAM as a direct contact for the customer when needed.
Travel: 40% of the time during the first 6 months, 20% of the time after. Predominantly a handful of European locations. Occasionally overseas.
Profile:
- Approximately 6 to 10 years experience in transport operations and freight forwarding and/or customer service. More senior profiles can be considered.
- Knowledge of the luxury industry (watches & jewellery) is a plus.
- Capability to successfully manage tight deadlines and intense workload at times.
- Fluent English is a must. Italian and/or French appreciated.
Evolution / next step: after 18 to 36 months, become a Global Account Manager.
Ferrari Group is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by laws. Ferrari makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Global Account Manager Deputy - London employer: Ferrari Group
As a leading logistics provider in the UK, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. Our London office offers exceptional employee growth opportunities, with tailored training programmes and a commitment to professional development, making it an ideal environment for those looking to advance their careers in luxury logistics. Join us to be part of a team that not only supports your ambitions but also celebrates your contributions in a vibrant city known for its rich cultural heritage.
