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For Companies At a Glance
- Tasks: Create magical client experiences and build lasting relationships in luxury fashion.
- Company: Ferragamo, a leader in redefining luxury with a commitment to sustainability.
- Benefits: Inclusive workplace, diverse culture, and opportunities for personal growth.
- Why this job: Join a passionate team and make a real impact on clients' lives.
- Qualifications: Strong communication skills and a passion for style and client care.
- Other info: Embrace innovation and creativity in a dynamic retail environment.
The predicted salary is between 21600 - 36000 £ per year.
Embrace the opportunity to enhance the Customer Experience. At Ferragamo, we’re more than just building a Brand; we’re redefining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued, all with an unwavering passion for Italian craftsmanship.
You’re more than just joining a Team. We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation while taking responsibility for our decisions. We win together with Passion, thinking and succeeding as one team.
YOU
- Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style.
- A powerful communicator, handling clients with personal care and empathy and putting the client at the centre of every decision.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
THE JOB
- Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
ESSENTIALS
- Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients.
- Being a master at storytelling and at the art of asking engaging questions.
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.
MISSION DETAILS
- Provide excellent and specialized customer service by creating emotionally enriched relationships with clients.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
Languages
Proficiency in English; more languages will be advantageous.
OUR DEI COMMITMENT TO YOU
At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.
Client Advisor employer: FERRAGAMO
Contact Detail:
FERRAGAMO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Ferragamo's history, values, and latest collections. This will not only impress your interviewers but also help you connect with their vision of redefining luxury fashion.
✨Tip Number 2
Practice your storytelling skills! Think of examples from your past experiences where you've created memorable client interactions. Being able to share these stories will showcase your ability to create those magical moments that Ferragamo values.
✨Tip Number 3
Show your passion for style! Bring along some ideas on how you would enhance the customer experience in-store. This demonstrates your innovative thinking and commitment to making clients feel valued and energised.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ferragamo family and contributing to our mission of excellence and innovation.
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury fashion shine through! Share specific experiences that highlight your passion for style and how you connect with clients on a personal level.
Craft Your Story: We want to hear your unique story! Use storytelling to illustrate your journey in customer service and how you've created memorable experiences for clients. Make it engaging and relatable!
Highlight Your Communication Skills: As a Client Advisor, communication is key. In your application, emphasise your ability to connect with clients empathetically and authentically. Give examples of how you've successfully handled client interactions.
Tailor Your Application: Make sure to tailor your application to reflect the values and mission of Ferragamo. Show us how you embody the spirit of innovation and excellence, and don’t forget to apply through our website for the best chance!
How to prepare for a job interview at FERRAGAMO
✨Know Your Client Experience
Before the interview, dive deep into understanding what makes a luxury client experience special. Familiarise yourself with Ferragamo's brand values and how they translate into customer interactions. This will help you articulate how you can enhance the client experience during your interview.
✨Master the Art of Storytelling
Prepare to share personal anecdotes that showcase your ability to connect with clients. Think about times when you've created memorable experiences for customers or resolved issues with empathy. This will demonstrate your storytelling skills and your passion for client relationships.
✨Showcase Your Innovative Thinking
Be ready to discuss ideas on how to improve client experiences or sales strategies. Think outside the box and come up with creative solutions that align with Ferragamo's commitment to innovation. This shows you're not just a follower but a proactive thinker who can contribute to the team.
✨Emphasise Team Spirit
Ferragamo values collaboration, so highlight your experiences working in teams. Share examples of how you've contributed to team success and how you can bring that same energy to their store. This will show that you understand the importance of working together to achieve goals.
