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- Tasks: Join our team to manage fleet operations and provide expert parts advice.
- Company: Ferns Group, a family-run business with 25 years in utilities and reinstatement.
- Benefits: Full-time role with company pension, free parking, and referral programme.
- Other info: We value diversity and are committed to equal opportunities for all.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Experience in fleet management or automotive repair is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Join a dynamic team that are working hard today to leave an indelible mark on the landscape of tomorrow. Ferns Group are a family run business with over 25 years’ experience as an established Utilities and Reinstatement company, specialising in Telecoms Civils, and tailored reinstatement services. Our Mission is “to be the preferred choice in our field by adding value to our business partners without compromise to quality, safety or the environment.”
We are seeking a knowledgeable Service & Parts Advisor to join our team. As a Fleet Service & Parts Advisor, you will be responsible for ensuring the smooth operation and maintenance of our company’s large fleet of vehicles. You will serve as the primary point of contact for fleet-related inquiries, scheduling maintenance and repairs, and coordinating with internal departments and external service providers to ensure timely and cost-effective solutions. You will provide expert guidance and assistance in procuring, managing and distributing vehicle parts and accessories.
Responsibilities
- Assist customers in identifying and sourcing the correct parts for their needs, providing expert advice and recommendations.
- Fleet Maintenance Coordination
- Schedule routine maintenance, inspections, and repairs for all fleet vehicles.
- Coordinate with technicians and service providers to ensure timely completion of maintenance tasks.
- Monitor service records and ensure compliance with preventive maintenance schedules.
- Prioritise maintenance needs based on vehicle usage, safety concerns, and operational requirements.
- Vehicle Diagnosis and Troubleshooting
- Assess vehicle issues reported by drivers and conduct initial diagnosis to determine the required repairs.
- Communicate vehicle diagnostics and recommended repair solutions to relevant stakeholders.
- Coordinate with Technicians to address complex or specialised repair needs.
- Parts Identification and Selection
- Identify the correct parts and accessories for our commercial vehicles.
- Utilize technical knowledge and parts catalogues to accurately determine the compatibility of parts with specific vehicle models and applications.
- Provide recommendations on alternative parts or aftermarket solutions when OEM parts are unavailable or cost prohibitive.
- Technical Assistance and Troubleshooting
- Offer technical guidance and support to internal stakeholders on parts installation, maintenance procedures, and troubleshooting techniques.
- Collaborate with technicians to diagnose complex parts-related issues and recommend appropriate solutions.
- Stay informed about industry trends, product developments, and best practices in commercial vehicle maintenance and parts procurement.
- Documentation and Reporting
- Maintain accurate records of fleet maintenance activities, including service history, repairs, and costs.
- Generate reports on fleet performance, maintenance expenses, and compliance with regulatory requirements.
- Assist the Workshop Manager to analyse data to identify trends, areas for improvement, and cost-saving opportunities.
- Order Processing and Inventory Management
- Receive and process parts orders, ensuring accuracy and completeness of information.
- Coordinate with suppliers and vendors to procure parts in a timely manner, negotiating pricing and terms as necessary.
- Maintain accurate inventory records, including stock levels, replenishment schedules, and part numbers, using computerized management systems.
- Maintain good working relationships with external service providers, including specialist automotive providers and parts suppliers.
- Safety and Compliance
- Ensure fleet vehicles comply with regulatory requirements, including emissions standards, safety inspections, and licensing.
- Implement and enforce safety protocols and procedures for vehicle operation and maintenance.
Qualifications
- Technical or manufacturer training is an advantage but not essential.
- Proven experience in fleet management, automotive repair, or a related field.
- Good knowledge of maintenance procedures.
- Excellent organisational and communication skills.
- Proficiency in computerised maintenance management systems and/or fleet management software.
- Ability to multitask, prioritise workload, and work effectively under pressure.
- Attention to detail and commitment to accuracy in record-keeping and documentation.
- Flexible approach to work to accommodate fleet maintenance needs and emergency repairs.
- Valid UK full driver’s license and no more than 6 penalty points.
Job Type: Full-time
Company Benefits:
- Company pension
- Free parking
- On-site parking
- Referral programme
Ability to commute/relocate: Romford RM1: reliably commute or plan to relocate before starting work (required)
Licence/Certification: Driving Licence (required)
Ferns Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities, including working with the prison service, and are opposed to discrimination on any grounds. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
Service & Parts Advisor in Romford employer: Ferns Group
Contact Detail:
Ferns Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Parts Advisor in Romford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the industry. You never know who might have a lead on a Service & Parts Advisor role or can put in a good word for you.
✨Tip Number 2
Get your research hat on! Familiarise yourself with Ferns Group and their mission. Knowing their values and how they operate will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to fleet management and parts procurement. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Ferns Group. Don’t miss out!
We think you need these skills to ace Service & Parts Advisor in Romford
Some tips for your application 🫡
Show Your Knowledge: When applying, make sure to highlight your experience in fleet management or automotive repair. We want to see that you know your stuff and can provide expert advice on parts and maintenance.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the Service & Parts Advisor role. We love seeing how you can add value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to see why you’re the right fit for the job.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. We’re excited to see your application and can’t wait to learn more about you!
How to prepare for a job interview at Ferns Group
✨Know Your Fleet Inside Out
Before the interview, brush up on your knowledge of fleet management and vehicle maintenance. Familiarise yourself with common issues that arise in fleet operations and be ready to discuss how you would handle them. This shows your potential employer that you're proactive and knowledgeable.
✨Showcase Your Communication Skills
As a Service & Parts Advisor, you'll need to communicate effectively with both customers and technicians. Prepare examples of how you've successfully communicated complex information in the past. This will demonstrate your ability to bridge the gap between technical details and customer needs.
✨Be Ready for Technical Questions
Expect questions about parts identification and troubleshooting techniques. Brush up on your technical knowledge and be prepared to discuss specific parts or systems. Showing that you can think critically about vehicle issues will impress your interviewers.
✨Highlight Your Organisational Skills
Since this role involves scheduling maintenance and managing inventory, be ready to talk about your organisational strategies. Share examples of how you've successfully managed multiple tasks or projects simultaneously, as this will highlight your ability to thrive under pressure.