At a Glance
- Tasks: Join our team as a Medical Receptionist, supporting patients and managing administrative tasks.
- Company: Fernlea Surgery, a vibrant GP practice in South Tottenham.
- Benefits: Competitive pay, NHS pension, paid breaks, and 20 days annual leave.
- Other info: Flexible shifts available, with opportunities for training and career growth.
- Why this job: Make a difference in patient care while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths; strong communication and IT skills required.
The predicted salary is between 11 - 12 £ per hour.
Fernlea Surgery is a busy and well-established GP Practice in South Tottenham, North London, seeking an enthusiastic Medical Receptionist/Administrator to join our friendly and supportive Medical Administration team. We have an excellent team of GPs and Nurses, a supportive Management Team, and an efficient administrative team. Our Practice list size is approximately 12,500. We are open to full-time and part-time applicants and can offer a range of shifts between Monday to Friday, from 8am to 6:30pm.
What we offer:
- A competitive salary
- Paid 30-minute lunch break per day
- NHS Pension scheme
- Paid DBS
- Starting with 20 days annual leave (plus bank holidays)
- Free on-site car parking
- Supportive and welcoming team environment
- Full training and development opportunities
Main duties of the job:
- Undertake a broad range of administrative duties to support the effective running of the practice.
- Process patient information (electronic and hard copy) accurately, securely, and in a timely manner.
- Monitor, manage, and action incoming emails, electronic tasks, and workflow requests independently.
- Carry out searches, audits, recalls, and administrative reporting as required.
- Type letters, reports, referrals, and associated clinical documentation.
- Respond to administrative requests from clinicians, using judgement to prioritise actions.
- Identify system issues, workflow gaps, or risks and escalate appropriately.
- Act as a professional and confident point of contact for patients, both face to face and via telephone.
- Book appointments, recalls, and follow-ups accurately using the computerised appointment system.
- Assist with the accurate input, updating, and maintenance of patient records on EMIS.
- Maintain strict confidentiality at all times.
- Communicate effectively with colleagues, clinicians, and external organisations.
- Undertake any other delegated duties appropriate to the role.
Person Specification:
- Ability to carry out a wide range of administrative tasks accurately and efficiently in a busy environment.
- Confident IT skills, including accurate data entry and use of computerised systems.
- Strong written and verbal communication skills.
- Ability to work independently as well as collaboratively within a multidisciplinary team.
- GCSEs or equivalent at grade C/4 or above in English and Maths.
Applicants must have current UK professional registration.
Medical Receptionist in London employer: Fernlea Surgery
Fernlea Surgery is an exceptional employer, offering a supportive and friendly work environment in South Tottenham, North London. With a commitment to employee growth through comprehensive training opportunities and a focus on teamwork, we ensure that our staff feel valued and empowered. Our competitive salary, NHS pension scheme, and generous annual leave further enhance the appeal of joining our dedicated team, where you can make a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Fernlea Surgery for the Medical Receptionist role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Medical Receptionist in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Fernlea Surgery, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Fernlea Surgery, and how you can make a difference!
How to prepare for a job interview at Fernlea Surgery
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Fernlea Surgery.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Fernlea Surgery appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Fernlea Surgery supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
