Do you love helping people and being the calm friendly face in busy moments?
If you thrive on your feet, enjoy meaningful human (and animal!) connections, and believe kindness matters, we’d love to meet you.
Here at Ferndown Family Vets from the moment a client calls or when you greet them in the car park as they arrive (come rain or shine!), our goal is to create a supportive, compassionate and welcoming fear free veterinary experience from home to clinic to home again.
If you have a passion to help pet owners, love getting to know and chat to people and want to ensure their journey is as positive as can be (even through the tough times we all experience as pet owners) then this could be the job for you.
The Role
As a Customer Care Assistant, you’ll be at the heart of the practice and part of a close team.
This role is perfect if you are a dynamic organised person with a great smile who enjoys variety, multitasking and connecting with people throughout the day.
You’ll be:
- Welcoming clients at their cars as they park up, inviting them in and greeting their pets with treats and weighing them
- Supporting owners through appointments, questions, and sometimes emotional moments
- Managing phone calls, bookings, front-of-house flow and juggling priorities
- Processing payments, invoices and insurances on computer systems
- Being a calm, reassuring presence in what can be a busy environment
You might be perfect for this role if you:
- Genuinely love helping people and making their day better
- Are ready to learn and embrace the fear free way
- Communicate clearly, kindly and confidently
- Stay calm under pressure and enjoy problem-solving
- Are comfortable being on your feet and staying active during shifts
- Can work comfortably with computer systems
What We Offer
- A supportive, small and friendly team who truly care and want to make a difference for pets and their humans every day
- A fear free positive-handling veterinary approach with training provided
- Private healthcare, 5 weeks annual leave (plus bank holidays), one week sick pay
- Minimum 20 hours a week with additional Saturday mornings on a rota basis
- Weekday shifts between 8:15am-7pm and Saturdays 8:15am-1pm.
- Salary from £13.50 per hour, dependent on experience
Interested?
If you’re someone who loves people, can stay calm under pressure and wants to work somewhere where kindness is a core value and join an award winning practice, we’d love to hear from you.
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Customer Care Assistant employer: Ferndown Family Vets Ltd
Ferndown Family Vets is an exceptional employer that prioritises a supportive and innovative work environment for its veterinary team. With a strong focus on fear-free practices, generous benefits including private healthcare, and ample opportunities for professional development, employees thrive in a culture that values both personal and professional growth. Located in a welcoming community, the practice fosters a collaborative atmosphere where staff can enjoy a balanced workload and engage in team-building activities, making it a truly rewarding place to work.
