At a Glance
- Tasks: Provide exceptional service to patients and manage front desk operations.
- Company: Fernbank Surgery, a friendly and dynamic healthcare team in Lytham.
- Benefits: Flexible working hours and a supportive team environment.
- Other info: Join a fast-paced environment with opportunities for personal growth.
- Why this job: Make a real difference in patient experiences while developing your skills.
- Qualifications: Relevant qualifications and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Fernbank Surgery in Lytham is seeking an enthusiastic Receptionist to join their team. This role requires excellent communication skills and the ability to work under pressure while providing exemplary service to patients.
The position offers 32 hours a week over 4 days, with a focus on working effectively as part of a friendly and dynamic reception team, ensuring positive patient experiences.
The ideal candidate must have relevant qualifications and a flexible approach to working hours, as well as the ability to manage a fast-paced environment.
Care Navigator & Front Desk Receptionist employer: Fernbank Surgery
Fernbank Surgery is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for those passionate about patient care. With flexible working hours and a commitment to employee development, staff are encouraged to grow their skills while contributing to a friendly team dedicated to delivering outstanding service in the heart of Lytham.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator & Front Desk Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Fernbank Surgery and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Fernbank Surgery and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Fernbank Surgery.
Get Familiar with Our Brand:Before applying, take some time to learn about Fernbank Surgery and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Fernbank Surgery
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Fernbank Surgery.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Fernbank Surgery will surely appreciate.
