At a Glance
- Tasks: Assist with showroom operations and provide outstanding customer service every Saturday.
- Company: Join Fermoie, a creative leader in fine fabrics and accessories.
- Benefits: Earn £15.92 per hour, enjoy generous holidays, and access private healthcare.
- Other info: Enjoy a supportive environment with opportunities for career development.
- Why this job: Be part of a passionate team and make a real impact in customer experience.
- Qualifications: Strong communication skills and a passion for interior design are essential.
The predicted salary is between 15.92 - 15.92 £ per hour.
We are looking for a highly motivated, committed and people-oriented person to join Fermoie as a Saturday Showroom Assistant, working in our Flagship Pimlico Road Showroom to ensure outstanding service and presentation of the brand while striving to improve customer experience and building relations with customers, community and colleagues alike.
Key Responsibilities
- Assisting with showroom operations on a Saturday, in accordance with procedures laid out in the operating manuals, including customer service and administration.
- Ensuring outstanding customer service, assisting both trade and retail customers with schemes, account management, sampling and product ordering.
- Stock management, ensuring accuracy through good record keeping.
- Ensuring immaculate presentation in the showroom and basement storage and kitchen areas, inside and out.
- Accurate order processing for clients, including the loan of products.
About You
Our ideal Saturday Showroom Assistant candidate will have outstanding communication and customer service skills along with interior design knowledge, and align closely with our company value of people-first in the way you interact with those around you. You will have a passion for excellence, a keen eye for detail and excellent organisational skills along with accurate record-keeping ability. Sustainability is at the heart of our business and we are looking for a Saturday Showroom Assistant who is willing to make this part of their everyday thinking in their role.
Benefits
- Competitive pay at £15.92 per hour
- Generous holiday entitlement and a long service holiday award
- Private Healthcare
- Enhanced family leave schemes
- Bicycle scheme
- NEST pension scheme
- Octopus Money benefit (financial education, coaching and planning)
- Opportunities for career development and training
- Supportive and friendly working environment
- Access to a generous staff discount
About the Company
Established in 2010 by Farrow & Ball founders Tom Helme and Martin Ephson, Fermoie is a creator of fine fabrics, lampshades and accessories. We design and manufacture all our products entirely in-house, using our own proprietary colour-mixing and production techniques. We are proud to hold the King’s Award for Enterprise (International Trade) which we were awarded in 2024, and became B Corp certified in 2025.
Why Join Us?
Joining Fermoie means becoming part of a dedicated team who love what we do. We are committed to your professional growth and wellbeing, fostering a culture where your skills are valued and your contributions make a real difference. If you would like the opportunity to thrive in an exciting and nurturing environment then we would love to hear from you. Fermoie is committed to ensuring fair treatment and equal opportunities for anyone who applies to work with us. In practice, this means that we will not discriminate on the grounds of any protected characteristic during the recruitment journey, and we welcome applications from people of all backgrounds and walks of life. We foster an inclusive working environment and ensure our ethos of equality permeates everything we do.
Interviews Monday 28th - Tuesday 29th September 2026 at our Pimlico Road Showroom.
Saturday Showroom Assistant employer: Fermoie Ltd
Fermoie Ltd is an exceptional employer located in Marlborough, offering a dynamic work environment where quality and teamwork are at the forefront. Employees benefit from a supportive culture that encourages professional growth and development, alongside competitive remuneration and a commitment to timely delivery excellence. Joining our despatch team means being part of a dedicated group that values meticulous attention to detail and fosters collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Saturday Showroom Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fermoie Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fermoie Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Saturday Showroom Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fermoie Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Fermoie Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fermoie Ltd!
How to prepare for a job interview at Fermoie Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
