FD Fire Door is an established, independent fire door consultancy based in Carlisle, providing specialist fire door inspections, independent verification of new installations, consultancy and training services to clients throughout the UK. We work with a wide range of organisations, including NHS Trusts, local authorities, housing associations, educational establishments, contractors, developers and commercial property portfolios. As our business continues to grow, we are looking for an enthusiastic, highly organised and commercially minded Business Administrator to join our friendly team.
About the Role
Are you a highly organised administrator who takes pride in getting the details right? Do you enjoy building relationships with customers, taking ownership of your work and being part of a supportive team? This is a varied, customer-focused role where you will support the smooth day-to-day running of the business, handling enquiries, preparing and following up quotations, maintaining accurate records and supporting relationships with new and existing clients.
We are looking for someone with exceptional attention to detail, excellent communication skills and a proactive approach to their work. Respond to incoming telephone calls, emails and customer enquiries professionally and efficiently. Build and maintain positive relationships with new and existing customers. Gather and accurately record customer details, site information and service requirements. Prepare and issue customer quotations, proactively following up outstanding enquiries and opportunities.
Contact existing customers regarding upcoming annual reinspections, supporting customer retention and repeat business. Accurately input, update and maintain information within Pipedrive CRM and other company systems. Undertake data entry, checking information for accuracy and following up missing details. Manage CRM tasks, reminders and follow-up activities, ensuring actions are completed on time. Issue inspection booking confirmations and liaise with customers regarding arrangements and documentation.
Assist with preparing and issuing inspection reports and other customer documentation. Maintain organised electronic records and follow established company procedures. Provide general administrative support to the Directors and wider team. Previous experience in commercial administration, sales administration, business support, customer service or a similar administrative role. Exceptional attention to detail and a consistently high standard of accuracy.
Strong proficiency in Microsoft 365, particularly Outlook, Word, Excel, Teams and SharePoint. Previous experience using CRM systems, with the ability to maintain accurate customer records and manage follow-up activities. Confident with data entry, capturing information and maintaining accurate records. Excellent written and verbal communication skills, with a professional telephone manner. Strong organisational skills, with the ability to prioritise tasks and meet deadlines.
Proactive and self-motivated, with the ability to use initiative, follow procedures and take ownership of tasks. Willingness to learn, develop new skills and take on additional responsibilities as the business grows. Salary from £28,000 per annum, depending on experience. Working hours: Monday to Thursday, 8:30am–5:00pm, and Friday, 8:30am–4:00pm, with a 30 minute unpaid lunch break each day (39 hours per week). 25 days' annual leave plus bank holidays. An additional paid day off for your birthday. Company-provided uniform. Free onsite parking.
Early finish at 4pm every Friday. Company pension scheme. Employee Assistance Programme, including wellbeing and counselling support. Access to an employee discounts platform. Training and professional development opportunities. A friendly and supportive working environment.
Desirable
Experience
Preparing and following up customer quotations. Supporting customer relationships, renewals and repeat business. Working within construction, consultancy, compliance or technical services.
How to Apply
Please submit your CV along with a brief covering letter outlining your relevant experience, why you are interested in the position and what you feel you could bring to FD Fire Door.
Contact Details:
Ferguson Fire Door Ltd T/A FD Fire Door Recruitment Team
