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For Companies At a Glance
- Tasks: Assist customers with product advice and process orders efficiently.
- Company: Ferguson has been a trusted supplier since 1953, serving various industries with quality products.
- Benefits: Enjoy competitive pay, bonuses, health benefits, 401(k) match, and paid time off.
- Why this job: Join a supportive community focused on growth, sustainability, and making a difference.
- Qualifications: Customer service experience preferred; basic plumbing or HVAC knowledge is a plus.
- Other info: Flexible schedule with opportunities for advancement and community involvement.
The predicted salary is between 24000 - 36000 £ per year.
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is seeking the right individual to fill an immediate need for a Counter Sales Representative.
Schedule: M-F rotating schedule weekly. One week 6:30am - 3:30pm and the next week 8am - 5pm, plus one Saturday per month from 8am - 12pm.
The PERKS of working for Ferguson:
- Competitive compensation
- Hourly bonus potential
- Benefits (Medical, Dental, Vision, Disability, Life Insurance, Wellness Programs, etc.)
- 401(K) Retirement Savings Plan with company match
- Paid time off (vacation, sick, personal, holiday, and parental leave)
- Employee Assistance Programs
- Associate discounts
- Community involvement opportunities
- Opportunities for growth and advancement both professionally and financially
Responsibilities:
- Provides advice to customers regarding the best products to fit their needs
- Processing orders via order management system
- Operate cash registers and follow established cash handling procedures
- Prepare and stage orders for customer pick up
- Maintain store appearance and merchandising standards as advised
- Ensure that merchandise is restocked and placed in their respective areas
- Maintain a safe working environment including PPE (Personal Protective Equipment)
Qualifications:
- Prior customer service experience preferred
- Basic knowledge of plumbing and/or HVAC products is preferred
- Bilingual a plus
- General computer skills, including knowledge of Microsoft Office applications required
- Ability to lift, load, and deliver merchandise
- General math skills to allow for cash accounting
- An ability to learn is a must have!
- Excellent decision making and communication skills
*Pre-employment drug and background screening required*
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Counter Sales Representative employer: Ferguson Enterprises, Inc.
Contact Detail:
Ferguson Enterprises, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales Representative
✨Tip Number 1
Familiarise yourself with Ferguson's product range, especially in plumbing and HVAC. Understanding the products will not only help you answer customer queries effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Share specific examples of how you've successfully resolved customer issues or provided exceptional service, as this is crucial for a Counter Sales Representative.
✨Tip Number 3
Be prepared to discuss your ability to work in a team and adapt to different schedules. Since the role involves a rotating schedule, showing flexibility and a positive attitude towards teamwork can set you apart from other candidates.
✨Tip Number 4
If you're bilingual, make sure to mention this during your interactions. Being able to communicate with a diverse customer base is a valuable asset that can enhance your application and show your potential to contribute to Ferguson's community-focused approach.
We think you need these skills to ace Counter Sales Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Counter Sales Representative position. Tailor your application to highlight relevant experience and skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, any knowledge of plumbing or HVAC products, and your general computer skills. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Ferguson and how your skills align with their mission of building better infrastructure and communities.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ferguson Enterprises, Inc.
✨Know Your Products
Familiarise yourself with the plumbing and HVAC products that Ferguson offers. Being able to discuss these products confidently will show your potential employer that you are proactive and knowledgeable, which is crucial for a Counter Sales Representative.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you solved problems for customers, as this role requires a strong focus on making complex projects simple and successful.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to demonstrate how you can engage with customers and colleagues alike.
✨Ask Insightful Questions
Prepare thoughtful questions about Ferguson's culture, values, and growth opportunities. This not only shows your interest in the company but also helps you determine if it's the right fit for you.
