At a Glance
- Tasks: Transform customer data into actionable insights for the MyFenwick Loyalty programme.
- Company: Join Fenwick, a historic and innovative family-owned department store.
- Benefits: Enjoy up to 25% discount, 33 days annual leave, and hybrid working.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make a real impact on customer engagement and retention in a dynamic retail environment.
- Qualifications: 3+ years in customer insights, strong SQL and Python skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you a data-driven analyst with a passion for customer behaviour and CRM insight, looking for a new challenge within a fast-paced retail environment?
If so, we have an exciting opportunity for you to join us as a Loyalty & CRM Insight Analyst (Customer Analyst) on a 6-month fixed-term contract, where you’ll play a key role in shaping and developing the My Fenwick Loyalty programme through actionable insight and analysis.
We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space.
When you join Fenwick, you’ll receive
- Up to 25% discount in all Fenwick stores and fenwick. co. uk.
- 33 days annual leave (inclusive of 8 bank holidays) - pro rata to the length of your contract.
- We Care -24/7 GP, wellbeing advice & support service.
- Hybrid Working (typically Thursday & Friday working from home).
About the role
We’re looking for a Loyalty & CRM Insight Analyst to help transform the My Fenwick Loyalty programme into a high-performing, data-driven growth engine.
You’ll play a key role in turning rich customer data into clear, actionable insight that shapes how we target, engage, reward, and retain our members.
From identifying high-value customer segments to uncovering opportunities to improve retention and lifetime value, your work will directly influence decision-making across the business.
In this role, you’ll work closely with CRM, BI & IT, Marketing, Digital, Buying & Merchandising, and Finance teams to deliver insight that drives meaningful commercial impact.
You’ll analyse customer behaviour across both in-store and online channels, build segmentation models, and identify opportunities to improve the customer lifecycle, reduce churn, and optimise campaign performance.
You’ll also design and maintain dashboards and reporting tools using platforms such as Power BI, Qlik, or Tableau to provide clear visibility of loyalty programme performance.
We’re looking for someone with at least 3 years’ experience in a customer insights or analytics role, with strong proficiency in SQL and Python for data extraction and analysis.
You’ll bring advanced Excel skills, experience in dashboard development, and the ability to translate complex data into simple, compelling insight.
Strong analytical thinking, attention to detail, and commercial awareness are essential, along with the ability to communicate findings effectively and influence stakeholders with a customer-first mindset.
What we are looking for in a candidate...
- 3+ years in a customer insights role.
- Strong proficiency in SQL and Python for data extraction, manipulation, and analysis.
- Experience building dashboards using tools such as Qlik, Power BI or Tableau.
- Advanced Excel skills (modelling, pivot tables, data analysis).
- Confident communicator who can tailor messages for both technical and non-technical audiences.
- Skilled in data-driven storytelling.
- Commercially minded with a strong understanding of how insight drives customer retention.
- About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened.
We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK.
We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.
In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our e Commerce website going from strength to strength.
Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation.
Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
Customer Analyst in Slough employer: Fenwick
Fenwick is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation within the ecommerce sector. With hybrid working options in the heart of Central London, employees enjoy extensive annual leave, staff discounts, and ample opportunities for professional growth, making it a rewarding place to advance your career while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Analyst in Slough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fenwick.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fenwick. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Analyst in Slough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fenwick.
How to prepare for a job interview at Fenwick
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fenwick's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fenwick offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
