Fenwick is seeking a Service Desk Team Leader to head the day‑to‑day IT service desk operations from the Newcastle office, balancing hands‑on support with leadership and stakeholder engagement.
You will drive service improvements, monitor KPIs, and coordinate resources to resolve incidents within agreed SLAs, while coaching colleagues and promoting excellent end‑user experience. Hybrid working is offered.
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IT Service Desk Team Lead - Hybrid, Growth & KPI Impact in Newcastle upon Tyne employer: Fenwick
Fenwick is an exceptional employer, offering a vibrant and collaborative work culture in the heart of Central London. With generous benefits such as 33 days of annual leave, a birthday off, and a significant employee discount, we prioritise the well-being and growth of our team members. As part of our Digital team, you'll have the opportunity to shape the future of our online customer experience while working in a hybrid environment that fosters innovation and teamwork.
