At a Glance
- Tasks: Lead and inspire a team to enhance customer experience and drive retail standards.
- Company: Join Fenwick, the UK's largest family-owned department store group with a rich heritage.
- Benefits: Enjoy 25% discount, 28 days leave, birthday day off, and wellness support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting journey transforming retail and making a real impact.
- Qualifications: Proven leadership skills, team development experience, and strong commercial acumen.
The predicted salary is between 40000 - 50000 € per year.
Are you a retail manager who is passionate about people, beauty trends and creating an excellent shopping experience for all our customers? This role is a great opportunity for someone ready for a new challenge and is looking for a senior role in a business on an exciting journey!
Our Divisional Sales Managers lead a team of Sales Managers to drive customer experience, retail, and operational standards across their departments. As part of the senior retail leadership team, you will not only lead, develop and inspire your division, but also the wider store, championing initiatives across services, operations, and wellbeing.
You will provide strong leadership to your team, ensuring every colleague lives our Fenwick Values, and people development plans are in place to deliver strategic goals. You’ll be working with various stakeholders across the business to enhance and ensure the highest quality customer service experience, improve sales through making commercial decisions, stock levels and share feedback in response to product edit and visual campaigns. This is a truly exciting and integral role to our business. The successful candidate will work with the Store Director to ensure Fenwick continues to innovate and be a market leader within retail by developing future business, influencing decisions, implementing strategies, and inspiring your teams to achieve these.
We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed:
- A natural leader and role-model who thrives in a fast-paced environment
- Experience of coaching, developing and leading a team of managers
- Ability to work collaboratively and build relationships
- A strong team player with a wider management team
- Innate attention to detail and the ability to make commercial decisions
- Engaging with the ability to influence multiple stakeholders across various functions
- An experienced professional who is adaptable, approachable and resilient
- Current and relevant product knowledge and market awareness
Opening our first store in 1882, Fenwick is rich with heritage and history as the UK’s largest family-owned department store group. We are on an exciting journey, transforming the business to exceed our customers' expectations, and we are always on the lookout for talent to join us. We have 8 stores across the UK, differing in size and offering, specific to their local community. We are fortunate enough to say four of our stores also house our functional teams, allowing for a truly collaborative approach.
We offer a competitive salary and benefits package including:
- ~25% Colleague Discount (across most areas)
- ~28 days annual leave (including bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
- ~ Birthday day - 1 additional day off in the month of your birthday
- ~ Holiday Purchase Scheme option to buy up to 5 days leave
- ~ WeCare a 24/7 online GP, mental health support service, get fit programme and more.
- ~ Perks a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
- ~ Pension scheme
Manager, Sales Training in London employer: Fenwick
Fenwick is an exceptional employer that values its people and fosters a vibrant work culture, making it an ideal place for those passionate about retail and customer experience. With a strong focus on employee development, competitive benefits including generous annual leave and wellness support, and a collaborative environment across its eight UK stores, Fenwick offers a unique opportunity to grow within a historic family-owned business that is committed to innovation and excellence in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Sales Training in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for beauty trends and customer experience shine through. Be genuine and engaging – it’s all about making a memorable impression.
✨Tip Number 3
Prepare for those interviews! Research the company and its values, especially Fenwick's commitment to innovation and customer service. Think about how your leadership style aligns with their goals and be ready to share examples from your experience.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who are ready to take on new challenges. Make sure your application stands out by highlighting your adaptability and team spirit.
We think you need these skills to ace Manager, Sales Training in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for beauty trends and customer experience shine through in your application. We want to see how your passion aligns with our values and the exciting journey we're on!
Highlight Leadership Skills:Make sure to showcase your experience in coaching and developing teams. We’re looking for natural leaders, so share examples of how you've inspired others and driven results in a fast-paced environment.
Be Collaborative:Emphasise your ability to work with various stakeholders. We value teamwork, so mention any experiences where you’ve built relationships and influenced decisions across different functions.
Tailor Your Application:Take the time to customise your application for this role. Use the job description as a guide to highlight relevant skills and experiences that make you the perfect fit. And remember, apply through our website for the best chance!
How to prepare for a job interview at Fenwick
✨Know Your Stuff
Make sure you brush up on the latest beauty trends and product knowledge. Being able to discuss current market insights will show that you're not just passionate but also informed, which is crucial for a role that involves influencing decisions.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you inspired your team or improved performance, as this will demonstrate your capability to lead at a senior level.
✨Build Relationships
Think about how you can illustrate your ability to work collaboratively with various stakeholders. Have anecdotes ready that highlight your relationship-building skills, especially in a retail environment where teamwork is key.
✨Emphasise Adaptability
Retail is fast-paced and ever-changing, so be ready to discuss how you've adapted to changes in your previous roles. Share stories that showcase your resilience and ability to thrive under pressure, as this will resonate well with the interviewers.
