At a Glance
- Tasks: Provide hands-on IT support and solve technical challenges in a fast-paced retail environment.
- Company: Join Fenwick, a historic family-owned department store with a collaborative culture.
- Benefits: Enjoy 33 days annual leave, birthday off, and up to 25% discount in stores.
- Other info: Dynamic role with travel across multiple locations and excellent career growth opportunities.
- Why this job: Make a real impact while building strong relationships and enhancing user experiences.
- Qualifications: Strong knowledge of Windows, Office 365, and networking fundamentals required.
The predicted salary is between 30000 - 40000 € per year.
Are you a technically skilled and customer-focused IT professional looking for an opportunity to make a real impact within a fast-paced retail environment? If you enjoy delivering hands-on support, solving technical challenges, and building strong relationships with users across multiple locations, this could be the perfect role for you. Please note that this is a fully on-site role, primarily based at our Brent Cross location, with regular travel required to support our Wigmore, Canterbury, Colchester, and Royal Tunbridge Wells sites.
When you join Fenwick, you’ll receive:
- 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
- Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
- Up to 25% discount in all Fenwick stores and fenwick.co.uk.
- WeCare - 24/7 GP, wellbeing advice & support service.
About the Role
The End User Computing (EUC) Engineer at Fenwick plays a key role in delivering reliable, high-quality IT support across multiple retail and office locations, ensuring colleagues can work efficiently and effectively every day. Based primarily at Brent Cross, this hands-on role supports sites including Wigmore, Canterbury, Colchester, and Royal Tunbridge Wells, providing both on-site and remote technical assistance across a varied end-user environment. Working closely with the EUC team, you’ll help maintain seamless IT operations while building strong relationships with users and local management teams.
This is a varied and fast-paced opportunity where no two days are the same. You’ll be responsible for supporting and maintaining end-user devices, Windows and macOS operating systems, LAN and WiFi connectivity, Office 365 environments, and a range of peripherals and audio-visual equipment. From troubleshooting incidents and managing device lifecycle activities to supporting office moves and new starter setups, you’ll deliver a professional, customer-focused service to colleagues at all levels. You’ll also contribute to improving service delivery through knowledge sharing, documentation, and reducing recurring technical issues.
We’re looking for a proactive and organised IT professional with strong technical knowledge across Windows 10/11, Active Directory, networking fundamentals, and modern endpoint management tools such as Intune. You’ll thrive in a collaborative environment, be confident managing priorities across multiple locations, and enjoy providing hands-on support in a people-focused business. Flexibility to travel regularly between sites, excellent communication skills, and a commitment to delivering exceptional user experiences are essential for success in this role.
What we are looking for in a candidate...
- Strong knowledge of Office 365, Windows 10/11, Active Directory, DHCP, DNS, and printers
- Working knowledge of macOS and Intune.
- Good understanding of incident and service request management
- Solid networking fundamentals, including TCP/IP, switches, routers, and WiFi
- Familiarity with Point of Sale (PoS) systems and endpoint security tools (desirable)
- Excellent communication, organisation, and time‑management skills
- Ability to prioritise work across multiple sites
- Willingness and flexibility to travel regularly between locations
About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
EUC Engineer in London employer: Fenwick
Fenwick is an exceptional employer that values its employees by offering a supportive and collaborative work culture, alongside generous benefits such as 33 days of annual leave, a birthday off, and substantial discounts across all stores. As an EUC Engineer based at the vibrant Brent Cross location, you will have the opportunity to grow your technical skills while making a meaningful impact in a fast-paced retail environment, all within a family-owned company that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fenwick on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss Windows 10/11, Active Directory, and networking fundamentals. Practice common interview questions to show off our expertise!
✨Tip Number 3
Show our passion for customer service during the interview. Share examples of how we've solved technical issues in the past and built strong relationships with users. This will highlight our people-focused approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the Fenwick team!
We think you need these skills to ace EUC Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the EUC Engineer role. We want to see your technical prowess, especially with Windows 10/11 and Office 365, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about the role and how your customer-focused approach can make a difference at Fenwick. Let us know what makes you tick!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love seeing how you’ve delivered hands-on support and built relationships with users across different locations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Fenwick
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world challenges.
✨Show Off Your Customer Service Skills
Since this role is all about delivering hands-on support, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your ability to build strong relationships and provide exceptional service, especially in a fast-paced environment.
✨Be Ready to Discuss Multi-Site Management
With travel required between various locations, it's crucial to demonstrate your organisational skills. Think about how you've managed priorities across multiple sites before and be prepared to explain your approach to keeping everything running smoothly.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, the challenges they face, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
