At a Glance
- Tasks: Lead a team to optimise product workflows and enhance customer experience.
- Company: Fenwick, a historic and innovative family-owned department store.
- Benefits: 33 days annual leave, birthday off, up to 25% discount, and hybrid working.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Join a collaborative team and make a real impact in ecommerce.
- Qualifications: Strong organisational skills, attention to detail, and experience with product data.
The predicted salary is between 35000 - 40000 £ per year.
Are you a highly organised and detail-driven professional with a passion for ecommerce and product data? We’re looking for a Senior Product Lifecycle Coordinator to play a key role in optimising our product workflows and ensuring a seamless journey from product set-up to site.
We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space.
When you join Fenwick, you’ll receive:
- 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
- Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
- Up to 25% discount in all Fenwick stores and fenwick.co.uk.
- WeCare - 24/7 GP, wellbeing advice & support service.
- Hybrid Working (Typically every Thursday and Friday working from home).
About the Role
In this role, you’ll support the Digital Team in improving end-to-end workflows, helping to streamline processes and increase speed to site. You’ll lead a small team of Product Lifecycle Coordinators, managing productivity and ensuring the accuracy and quality of product data, while playing a key role in delivering an efficient and scalable product upload and enrichment process.
You’ll be responsible for tracking product progress through the workflow, using reporting and analytics to identify bottlenecks and drive continuous improvement. Working cross-functionally with teams including Trade, Buying & Merchandising, Digital Marketing, and the Photography Studio, you’ll ensure products are uploaded efficiently, with high-quality imagery and enriched content that maximises sales and enhances the customer experience. You’ll also collaborate with brand partners to improve data quality, stock availability, and asset delivery.
This is a highly collaborative and detail-focused role, where you’ll oversee product information accuracy, optimise product attributes and descriptions, and contribute to SEO performance. You’ll work at pace to meet strict KPIs, ensuring strong stock availability online and maintaining a fast, efficient speed to site, while developing your team and driving best practice across the product lifecycle process.
What we are looking for in a candidate...
- Highly organised with excellent time management and meticulous attention to detail.
- You will be comfortable managing cross-functional workstreams.
- Excellent communication and interpersonal skills with the ability to form strong working relationships and thrive working as a team.
- Self-motivated with the ability to work independently at pace to a very high standard, managing workload to strict deadlines.
- Able to work collaboratively and proactively to meet challenging deadlines.
- Great communication skills, able to articulate well to all levels of the business, ensuring stakeholders are kept up to date with all relevant data, updates and insights.
- Experience with Microsoft Excel, Agility PIM, DAM and Shopify all advantageous.
About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.
In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
Digital Coordinator - Customer Service in London employer: Fenwick
Fenwick is an exceptional employer, offering a vibrant and collaborative work culture in the heart of Central London. With generous benefits such as 33 days of annual leave, a unique birthday off policy, and a commitment to employee wellbeing through our WeCare service, we prioritise the growth and satisfaction of our team members. Join us to be part of a family-owned business that values innovation and excellence, while providing opportunities for professional development in a dynamic eCommerce environment.
