At a Glance
- Tasks: Provide hands-on IT support and solve technical challenges across multiple retail locations.
- Company: Join Fenwick, a leading family-owned department store with a rich heritage.
- Benefits: 33 days annual leave, birthday off, up to 25% store discount, and 24/7 wellbeing support.
- Other info: Dynamic role with opportunities for growth and collaboration in a supportive team.
- Why this job: Make a real impact in a fast-paced environment while building strong relationships with users.
- Qualifications: Strong knowledge of Windows, Office 365, and networking fundamentals; customer-focused attitude.
The predicted salary is between 30000 - 40000 € per year.
Are you a technically skilled and customer-focused IT professional looking for an opportunity to make a real impact within a fast-paced retail environment? If you enjoy delivering hands‑on support, solving technical challenges, and building strong relationships with users across multiple locations, this could be the perfect role for you. Please note that this is a fully on‑site role, primarily based at our Brent Cross location, with regular travel required to support our Wigmore, Canterbury, Colchester, and Royal Tunbridge Wells sites.
When you join Fenwick, you’ll receive:
- 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
- Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
- Up to 25% discount in all Fenwick stores and fenwick.co.uk.
- WeCare – 24/7 GP, wellbeing advice & support service.
About the Role
The End User Computing (EUC) Engineer at Fenwick plays a key role in delivering reliable, high‑quality IT support across multiple retail and office locations, ensuring colleagues can work efficiently and effectively every day. Based primarily at Brent Cross, this hands‑on role supports sites including Wigmore, Canterbury, Colchester, and Royal Tunbridge Wells, providing both on‑site and remote technical assistance across a varied end‑user environment. Working closely with the EUC team, you’ll help maintain seamless IT operations while building strong relationships with users and local management teams. This is a varied and fast‑paced opportunity where no two days are the same.
You’ll be responsible for supporting and maintaining end‑user devices, Windows and macOS operating systems, LAN and WiFi connectivity, Office 365 environments, and a range of peripherals and audio‑visual equipment. From troubleshooting incidents and managing device lifecycle activities to supporting office moves and new starter setups, you’ll deliver a professional, customer‑focused service to colleagues at all levels. You’ll also contribute to improving service delivery through knowledge sharing, documentation, and reducing recurring technical issues.
We’re looking for a proactive and organised IT professional with strong technical knowledge across Windows 10/11, Active Directory, networking fundamentals, and modern endpoint management tools such as Intune. You’ll thrive in a collaborative environment, be confident managing priorities across multiple locations, and enjoy providing hands‑on support in a people‑focused business. Flexibility to travel regularly between sites, excellent communication skills, and a commitment to delivering exceptional user experiences are essential for success in this role.
What we are looking for in a candidate:
- Strong knowledge of Office 365, Windows 10/11, Active Directory, DHCP, DNS, and printers.
- Working knowledge of macOS and Intune.
- Good understanding of incident and service request management.
- Solid networking fundamentals, including TCP/IP, switches, routers, and WiFi.
- Familiarity with Point of Sale (PoS) systems and endpoint security tools (desirable).
- Excellent communication, organisation, and time‑management skills.
- Ability to prioritise work across multiple sites.
- Willingness and flexibility to travel regularly between locations.
About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family‑owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
EUC Engineer employer: Fenwick
Fenwick is an exceptional employer that values its employees by offering a supportive and collaborative work culture, particularly for the EUC Engineer role based at our Brent Cross location. With generous benefits such as 33 days of annual leave, a birthday off, and a substantial employee discount, we prioritise the well-being and growth of our team members. Our commitment to professional development and a dynamic retail environment ensures that you will have the opportunity to make a meaningful impact while enjoying a fulfilling career with us.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fenwick on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss Windows 10/11, Office 365, and networking fundamentals. Practice common interview questions to show off our expertise!
✨Tip Number 3
Showcase our customer service skills during the interview. Fenwick values strong relationships, so share examples of how we've helped users in the past. Let’s highlight our ability to solve problems and keep users happy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the Fenwick team!
We think you need these skills to ace EUC Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the EUC Engineer role. Highlight your technical skills, especially in Windows 10/11 and Office 365, and showcase any relevant experience in providing hands-on IT support.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for IT and customer service. Share specific examples of how you've solved technical challenges and built relationships with users in previous roles.
Showcase Your Communication Skills:Since this role involves working closely with colleagues across multiple locations, emphasise your excellent communication skills. Mention any experiences where you’ve successfully collaborated with teams or provided user support.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with Fenwick!
How to prepare for a job interview at Fenwick
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Customer-Focused Approach
Since this role is all about delivering hands-on support, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your communication skills and ability to build strong relationships, especially in a fast-paced environment.
✨Demonstrate Your Problem-Solving Skills
Be ready to tackle some technical challenges during the interview. They might ask you to troubleshoot a common issue or explain how you'd handle a specific scenario. Practising these types of questions beforehand can help you feel more confident and prepared.
✨Emphasise Your Flexibility and Organisation
With travel between multiple sites being a key part of the job, it's important to convey your willingness to adapt. Share examples of how you've managed priorities across different locations or projects, showcasing your organisational skills and ability to stay on top of tasks.
