At a Glance
- Tasks: Develop and execute trading strategies to boost sales and customer engagement.
- Company: Fenwick is a historic, family-owned department store group in the UK, known for luxury.
- Benefits: Enjoy up to 25% discount, 33 days leave, hybrid working, and wellness support.
- Other info: Opportunity to work collaboratively across teams and manage Assistant Traders.
- Why this job: Join a dynamic team driving innovation in eCommerce with a focus on beauty and home.
- Qualifications: Strong eCommerce experience, analytical skills, and proficiency in Excel required.
The predicted salary is between 36000 - 60000 £ per year.
Are you a commercially minded and data-driven digital professional looking for an opportunity to influence online performance and customer experience? If so, this could be the perfect role for you.
As a Digital Trader for our non-fashion categories, you will play a key role in driving online sales, optimising the customer journey and delivering commercial growth through effective trading, merchandising and promotional strategies across Fenwick's digital channels.
We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space.
When you join Fenwick, you’ll receive:
- 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
- Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
- Up to 25% discount in all Fenwick stores and fenwick.co.uk.
- WeCare -24/7 GP, wellbeing advice & support service.
- Hybrid Working (Typically every Thursday and Friday working from home).
About the Role
As a Digital Trader, you will be instrumental in driving online sales and profitability by combining commercial insight with data-driven decision making. Owning the trading performance of your categories, you will use customer behaviour, web analytics and trading data to identify opportunities, optimise the online customer journey and deliver against key commercial KPIs including revenue, conversion, average order value and sell-through.
Working closely with Buying, Merchandising, Marketing, Site Optimisation and Analytics teams, you will ensure the right products are showcased to the right customers at the right time. From managing the trading calendar and supporting key launches to optimising onsite merchandising, search and promotional activity, you will take a proactive approach to trading your categories, identifying opportunities to maximise performance and deliver incremental growth.
This is a highly collaborative and fast-paced role, requiring strong analytical skills, commercial awareness and a growth mindset. You will monitor category performance, make recommendations to improve trading outcomes, build relationships with brand partners and support the delivery of marketing activity through data-led insights. As the business continues to invest in its digital growth, you will also play an important role in supporting and developing colleagues, helping to establish best practice and drive performance across the wider team.
What we are looking for in a candidate...
- Strong eCommerce trading and optimisation experience
- Previous experience leading, coaching or developing team members
- Strong numerical and analytical background
- Experience of eCommerce merchandising software and analytics tools
- Shopify experience ideal but not required
- Agility PIM experience ideal but not required
- Experience of working with both own bought products and concession brands advantageous
- Commercially aware with strong trading focus
- Excellent communication, interpersonal and team working skills
- The ability to perform under pressure and work in a fast-paced environment
- The ability to prioritise workload effectively and meet deadlines
About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.
In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
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eCommerce Trader in London employer: Fenwick
Fenwick is an exceptional employer, offering a vibrant and collaborative work culture in the heart of Central London. With generous benefits such as 33 days of annual leave, a birthday off, and a significant employee discount, we prioritise the well-being and growth of our team members. As part of our Digital team, you'll have the opportunity to shape the future of our online customer experience while working in a hybrid environment that fosters innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Trader in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Fenwick are looking for when hiring for a eCommerce Trader.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Fenwick for the eCommerce Trader, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Fenwick as a eCommerce Trader, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Fenwick’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a eCommerce Trader.
We think you need these skills to ace eCommerce Trader in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Fenwick, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Fenwick's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Fenwick. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Fenwick
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Fenwick uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Fenwick. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
