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- Tasks: Support the Digital Trading Manager in optimising online sales and customer experience.
- Company: Fenwick is a historic, family-owned department store group known for luxury and innovation.
- Benefits: Enjoy up to 25% discount, 33 days annual leave, hybrid working, and wellness support.
- Why this job: Join a creative team driving digital transformation and enhancing customer experiences.
- Qualifications: Experience in eCommerce, analytical skills, and proficiency in tools like Excel and Google Analytics.
- Other info: Be part of a supportive culture with opportunities for growth in a fast-paced environment.
The predicted salary is between 28800 - 42000 £ per year.
Do you want to be part of the evolving Digital landscape at Fenwick? Are you looking for a new challenge? If so, we have an exciting opportunity for you to join our Digital Trading team as a Digital Assistant Trader in our non-fashion categories!
When you join Fenwick, you’ll receive:
- Up to 25% discount in all Fenwick stores and fenwick.co.uk.
- 33 days annual leave (inclusive of 8 bank holidays) pro rata to the length of your contract.
- ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.
- WeCare - 24/7 GP, wellbeing advice & support service.
- Cycle to Work scheme.
- Hybrid Working (Typically Thursday and Friday working from home).
We are looking for a detail-focused and commercially minded Digital Trading Assistant to join our Digital team at Fenwick. This role supports the Digital Trading Manager across a variety of categories to help deliver sales and trade plans, optimise the customer experience, and ensure product visibility online. You will play a key part in helping drive revenue and performance through effective online merchandising and trading initiatives.
Working closely with Buying & Merchandising, Marketing, Operations, and Analytics teams, you’ll support key trading activities including campaign coordination, category launches, and trend-based edits. You will use data and reporting tools to monitor performance and make recommendations that improve conversion, AOV, and add-to-bag rates. From supporting with product launches to analysing key performance metrics, your work will directly impact our customers’ online experience.
The ideal candidate will bring a solid understanding of eCommerce, an analytical mindset, and the ability to thrive in a fast-paced environment. Proficiency with tools such as Excel, Google Analytics, Shopify and Nosto is desirable, as well as a genuine interest in retail and customer behaviour. This is a fantastic opportunity for someone looking to grow their digital trading career within a supportive, creative and fast-evolving team.
Experience in an eCommerce environment is advantageous with an understanding of Digital Merchandising principles including colour and trend. An analytical and numerate mind is a must to drive sales and profit. Ability to prioritize workload and work well under pressure in a fast-paced environment. Excellent written and verbal communication skills. Producing insights to help influence category plans and enhance customer’s experience. Build relationships & effectively working with branded partners. Experience with Microsoft Excel, Google Analytics, Shopify, Nosto & Klaviyo, all advantageous.
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
eCommerce Assistant Trader employer: Fenwick
Contact Detail:
Fenwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Assistant Trader
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and digital merchandising. Understanding current market dynamics will help you speak confidently about how you can contribute to Fenwick's digital trading strategies.
✨Tip Number 2
Network with professionals in the eCommerce field, especially those who have experience with tools like Shopify and Google Analytics. Engaging with industry experts can provide insights that may set you apart during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive sales or improve customer experiences in previous roles. Being able to demonstrate your analytical skills with real-world applications will resonate well with the hiring team.
✨Tip Number 4
Showcase your passion for retail and customer behaviour by staying updated on Fenwick's product offerings and recent campaigns. This knowledge will not only impress during interviews but also help you align your ideas with their brand ethos.
We think you need these skills to ace eCommerce Assistant Trader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Digital Assistant Trader role. Familiarise yourself with eCommerce principles and how they apply to merchandising and trading.
Tailor Your CV: Highlight your relevant experience in eCommerce and digital merchandising. Emphasise your analytical skills and any familiarity with tools like Excel, Google Analytics, Shopify, and Nosto. Make sure your CV reflects your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of customer behaviour. Mention specific examples of how you've used data to drive sales or improve customer experiences in previous roles.
Showcase Your Analytical Skills: In your application, provide examples of how you've used data analysis to influence decisions or improve performance. This could include metrics you've monitored or insights you've generated that led to successful outcomes.
How to prepare for a job interview at Fenwick
✨Show Your Analytical Skills
As a Digital Assistant Trader, you'll need to demonstrate your analytical mindset. Be prepared to discuss how you've used data and reporting tools in the past to drive sales or improve customer experiences. Bring examples of metrics you've monitored and how your insights led to actionable changes.
✨Familiarise Yourself with eCommerce Tools
Make sure you have a good understanding of tools like Excel, Google Analytics, Shopify, and Nosto. During the interview, mention any experience you have with these platforms and how you've utilised them in previous roles. This will show that you're ready to hit the ground running.
✨Understand Digital Merchandising Principles
Since the role involves online merchandising, brush up on digital merchandising principles, including trends and colour theory. Be ready to discuss how these elements can influence customer behaviour and sales, as this knowledge will be crucial for the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to prioritise tasks and work under pressure. Think of examples from your past where you've successfully managed multiple responsibilities in a fast-paced environment, and be ready to explain your thought process and outcomes.
