At a Glance
- Tasks: Shape the future of Fenwick.com by optimising digital experiences and managing website enhancements.
- Company: Join Fenwick, a historic family-owned department store with a focus on innovation.
- Benefits: 33 days annual leave, birthday off, up to 25% discount, and hybrid working options.
- Other info: Collaborative environment with opportunities for growth in a dynamic digital landscape.
- Why this job: Make a real impact on customer journeys while developing your product management skills.
- Qualifications: Strong communication, analytical mindset, and some experience with user stories and backlog tools.
The predicted salary is between 63000 - 77000 £ per year.
Are you passionate about digital experiences and looking for an opportunity to help shape the future of Fenwick. com?
If so, we have an exciting opportunity for you to join our Digital team as a Website Product Owner, playing a key role in the ongoing development, optimisation and delivery of our online customer experience.
We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space.
When you join Fenwick, you’ll receive
- 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
- Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
- Up to 25% discount in all Fenwick stores and fenwick. co. uk.
- We Care -24/7 GP, wellbeing advice & support service.
- Hybrid Working (typically Thursday and Friday working from home).
About the Role
As a Website Product Owner, you will play a key role in the ongoing development and optimisation of Fenwick's website, helping to deliver a seamless, engaging and commercially effective digital experience for customers.
Working closely with the Product Manager, you will translate customer needs and business priorities into clear, actionable requirements, ensuring website enhancements and roadmap initiatives are successfully delivered.
You will be responsible for managing and prioritising the website product backlog, creating user stories and acceptance criteria, and collaborating with internal teams and third-party partners throughout the delivery lifecycle.
Supporting Agile ways of working, you will help drive backlog refinement, sprint planning, testing and release activities, ensuring work is well defined, thoroughly tested and ready for implementation.
This is a highly collaborative role that combines customer focus, problem solving and digital delivery.
Working across Digital, IT and wider business functions, you will identify opportunities to improve the customer journey, website performance and operational processes while supporting key trading periods and digital campaigns.
It's an exciting opportunity for someone looking to develop their product management expertise while contributing to the continued growth and evolution of Fenwick's digital experience.
What we are looking for in a candidate...
Essential
- Strong written and verbal communication skills, with confidence working across different teams.
- Analytical and problem-solving mindset, with an ability to identify issues and work through potential solutions.
- Customer-focused approach with an interest in ecommerce and digital customer experiences.
- Ability to manage multiple priorities and work collaboratively in a fast-paced environment.
- Some knowledge of writing user stories and acceptance criteria, with an understanding of how these support digital delivery.
- Some experience using backlog or delivery management tools such as Azure Dev Ops (ADO), Jira or similar.
Desirable
- Familiarity with Agile ways of working, including refinement, sprint planning and retrospectives.
- Experience supporting website/software testing or User Acceptance Testing (UAT).
- Exposure to Shopify or another ecommerce platform.
- Familiarity with web analytics, experimentation or customer-insight tools.
- Experience working with third-party technology or delivery partners.
- About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened.
We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK.
We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.
In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our e Commerce website going from strength to strength.
Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation.
Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
Website Product Owner in City of London employer: Fenwick
Fenwick is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation within the ecommerce sector. With hybrid working options in the heart of Central London, employees enjoy extensive annual leave, staff discounts, and ample opportunities for professional growth, making it a rewarding place to advance your career while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Website Product Owner in City of London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Fenwick are looking for when hiring for a Website Product Owner.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Fenwick for the Website Product Owner, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Fenwick as a Website Product Owner, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Fenwick’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Website Product Owner.
We think you need these skills to ace Website Product Owner in City of London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Fenwick, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Fenwick's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Fenwick. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Fenwick
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Fenwick uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Fenwick. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
