At a Glance
- Tasks: Lead and inspire a team of Sales Advisors to deliver exceptional customer experiences.
- Company: Join Fenwick, the UK's largest family-owned department store with a rich heritage.
- Benefits: Enjoy 25% discount, 28 days annual leave, and a supportive wellness programme.
- Why this job: Kickstart your management career with our unique Manager Academy and passionate colleagues.
- Qualifications: Ambitious individuals with a desire for retail management; experience is a plus but not essential.
- Other info: Complete the 3-month programme to increase your pay to Β£13.99 per hour.
We are excited to announce we have an opportunity to join our Manager Academy as a Home Team Leader, a development programme designed for people like you - looking to take their first step in managing people or accelerate their retail management career!
As a Team Leader, you will be seen as a First Line Manager where you will be the driving force behind the success of your team, working shoulder to shoulder with your sales manager. Your role is vitally important to us, as you will support and develop your team of Sales Advisors being accountable for their success. You will be a strong presence on the shop floor, coaching, developing, and engaging your team, embedding product knowledge, and inspiring them to deliver an unrivalled customer experience that you yourself role model through leading an inclusive working environment!
On completion of the 3-month Manager Academy, the rate of pay for this role will increase to Β£13.99 per hour.
We have designed a development programme which offers you the unique opportunity to develop your skills whilst in a first-line manager role within a premium multichannel retailer.
- Bite-Sized Blended Learning
- Graduation Ceremony
- Career Growth
- Passionate Colleagues to Support You
We offer a competitive salary and benefits package including:
- 25% Colleague Discount (across most areas)
- 28 days annual leave (including bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part-time colleagues)
- Birthday day - 1 additional day off in the month of your birthday
- WeCare - a 24/7 online GP, mental health support service, get fit programme, and more.
- βPerks*β - a great way to get discounts, exclusive deals, and cashback on a range of products and leisure activities.
- Pension scheme
What we are looking for in a candidate:
- Ambitious people with a desire to build a career in retail
- People who love working with and coaching high-performing teams
- Supervisory or management experience (desirable but not essential)
- Effective communicators in both verbal and written mediums
- Warm, welcoming, and vibrant when building professional relationships with colleagues and customers
About Fenwick: Fenwick is the UKβs largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.
Contact Detail:
Fenwick Limited Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Team Leader - Home
β¨Tip Number 1
Familiarise yourself with the core values and culture of Fenwick. Understanding their commitment to customer experience and team development will help you align your approach during interviews and discussions.
β¨Tip Number 2
Showcase your leadership potential by sharing specific examples from your past experiences where you've successfully coached or developed a team. This will demonstrate your readiness for the Team Leader role.
β¨Tip Number 3
Engage with current employees on platforms like LinkedIn to gain insights into the Team Leader role and the Manager Academy. This can provide you with valuable information to discuss during your application process.
β¨Tip Number 4
Prepare to discuss how you would create an inclusive working environment. Think about strategies you could implement to foster teamwork and engagement among Sales Advisors, as this is a key aspect of the role.
We think you need these skills to ace Team Leader - Home
Some tips for your application π«‘
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Leader at Fenwick. Highlight your ability to coach and develop teams, as well as your passion for delivering excellent customer service.
Tailor Your CV: Customise your CV to reflect relevant experience, especially any supervisory or management roles you've held. Emphasise your communication skills and any achievements in team development or customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ambition and desire to grow within retail management. Mention specific examples of how you've successfully led teams or contributed to a positive work environment.
Showcase Your Passion: In your application, convey your enthusiasm for the role and the company. Discuss why you want to be part of Fenwick and how you align with their values, particularly in creating an inclusive working environment.
How to prepare for a job interview at Fenwick Limited
β¨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Share specific examples of what excites you about working in retail and how you can contribute to creating an exceptional customer experience.
β¨Demonstrate Leadership Skills
Even if you haven't held a formal management position, highlight any experiences where you've led a team or project. Discuss how you motivated others, resolved conflicts, or contributed to a positive team environment.
β¨Prepare for Situational Questions
Expect questions that assess your problem-solving and decision-making skills. Prepare scenarios where you successfully handled challenges, coached team members, or improved team performance, as these will showcase your potential as a Team Leader.
β¨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the Manager Academy and the company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you.