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- Tasks: Lead and inspire a team while delivering exceptional customer experiences.
- Company: Join Fenwick, the UK's largest family-owned department store with a rich heritage.
- Benefits: Enjoy 25% discount, 28 days annual leave, and a supportive work environment.
- Why this job: Kickstart your retail management career with our unique Manager Academy programme.
- Qualifications: Ambitious individuals with a passion for coaching and effective communication skills.
- Other info: Complete the programme to increase your pay to £13.81 per hour.
The predicted salary is between 28000 - 42000 £ per year.
We are excited to announce we have opportunities to join our Manager Academy 2025 as a Menswear & Accessories Team Leader, a development programme designed for people like you - looking to take their first step in managing people or accelerate their retail management career!
As a Team Leader you will be seen as a First Line Manager where you will be the driving force behind the success of your team, working shoulder to shoulder with your sales manager. Your role is vitally important to us, as you will support and develop your team of Sales Advisors being accountable for their success. You will be a strong presence on the shop floor, coaching, developing, and engaging your team, embedding product knowledge, and inspiring them to deliver an unrivalled customer experience that you yourself role model through leading an inclusive working environment!
On completion of the 3 month Manager Academy, the rate of pay for this role will increase to £13.81 per hour.
What you will receive when you join Fenwick:
- 25% Colleague Discount (across most areas)
- 28 days annual leave (including bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
- Birthday day - 1 additional day off in the month of your birthday
- WeCare - a 24/7 online GP, mental health support service, get fit programme and more.
- ‘Perks’ - a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities.
- Pension scheme
What we are looking for in a candidate:
- Ambitious people with a desire to build a career in retail
- People who love working with and coaching high performing teams
- Supervisory or management experience (desirable but not essential)
- Effective communicators in both verbal and written mediums
- Warm, welcoming, and vibrant when building professional relationships with colleagues and customers
About Fenwick:
Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.
Team Leader employer: Fenwick Limited
Contact Detail:
Fenwick Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Fenwick's values and culture. Understanding what makes us tick will help you align your approach during interviews and discussions, showcasing how you can contribute to our vibrant team environment.
✨Tip Number 2
Highlight any experience you have in coaching or developing others. Even if it's informal, demonstrating your ability to inspire and lead a team will resonate well with us as we look for someone who can drive success on the shop floor.
✨Tip Number 3
Prepare to discuss your customer service philosophy. As a Team Leader, you'll be expected to role model exceptional customer experiences, so think about examples where you've gone above and beyond to meet customer needs.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the Manager Academy, helping you tailor your approach and demonstrate your genuine interest in joining our team.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Leader at Fenwick. Highlight your ability to coach and develop teams, as well as your passion for delivering excellent customer service.
Tailor Your CV: Customise your CV to reflect relevant experience in retail management or team leadership. Emphasise any supervisory roles you've held and your achievements in those positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the Manager Academy that excite you and how you align with Fenwick's values.
Showcase Communication Skills: Since effective communication is key for this role, ensure your application demonstrates your verbal and written communication skills. Use clear and engaging language throughout your CV and cover letter.
How to prepare for a job interview at Fenwick Limited
✨Show Your Leadership Potential
As a Team Leader, it's crucial to demonstrate your ability to lead and inspire others. Share examples from your past experiences where you've successfully motivated a team or taken charge of a project. This will show the interviewers that you have the potential to be a strong presence on the shop floor.
✨Emphasise Your Coaching Skills
Since the role involves coaching and developing Sales Advisors, highlight any experience you have in mentoring or training others. Discuss how you approach coaching and how you can help your team members grow their skills and product knowledge.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would handle various customer interactions and team dynamics, showcasing your verbal and written communication skills.
✨Demonstrate Your Passion for Retail
Show your enthusiasm for the retail industry and the specific company. Research Fenwick's values and culture, and be ready to explain why you want to be part of their team. Your passion will resonate with the interviewers and set you apart from other candidates.
